Kiua Steel
HR/Finance/Custumer Service
San Jose,SJ
Summary
Professional with extensive experience in customer service, process development and operational support in high-demand environments, including specialized roles in Amazon and Greensky . Standing out for my ability to manage complex queries, optimize administrative processes and ensure regulatory compliance across multiple sectors. Recognized as a leader in implementing effective solutions, with an unwavering focus on customer satisfaction and continuous operations improvement. I am looking for opportunities to apply my skills in a dynamic, customer-oriented company.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Astute Partner with strong skills in hiring and monitoring staff and building firm credibility. Mentors personnel and promptly resolves complaints. Liaises with stakeholders to prioritize projects and determine appropriate deadlines. Ambitious Partner handles multiple cases and maintains compliance with regulatory bodies. Offers strengths in partnership development and mentoring staff.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work History
Amazon business Support
Amazon
09.2017 - 10.2021
- Managed databases and generated critical reports to support decision making in key areas of the business.
- coordinated internal processes to ensure operational efficiency and meet the company's goals.
- Supported daily warehousing and distribution operations, ensuring accurate inventory management and safety in all activities.
- I maintain high standards in operational efficiency and compliance with safety regulations. Managed databases and generated critical reports to support decision making in key areas of the business.
- Spearheaded change management initiatives, effectively navigating organizational challenges during periods of transition or restructuring.
PROCESS DEVELOPER
GREENSKY
1 2024 - Current
- Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
- Collaborated with cross-functional teams to ensure effective communication and problem resolution throughout the development process.
- Managed all loan-related inquiries, including interest calculations and reviews of contractual terms, ensuring accuracy and regulatory compliance.
- Processed payments and managed customer data, connecting users with the corresponding departments to solve complex problems.
- Recognized as "Top Performer" on multiple occasions, joining the company's best performing team.
ABSENCE PARTNER
CONVERGYS
10.2021 - 10.2023
- Managed all leave functions in Workday, including FMLA, workers' compensation, and duty adjustments, ensuring accuracy in calculating leave balances.
- Supported audit processes and report development, ensuring compliance with the company's state and federal policies.
- Acted as main advisor on absence issues, guiding departments to maintain regulatory compliance.
This is the place for a brief summary of your key responsibilities and most stellar accomplishments. - Collaborated with colleagues and support staff to maximize team efficiency.
- Monitored partner performance and provided feedback on areas of improvement.
- Streamlined internal processes, fostering improved efficiency and productivity within the firm.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Collaborated with a diverse team of professionals to develop innovative solutions for complex legal issues.
Education
Bachelor's Degree in Business Administration in HR -
UNIVERSIDAD Politécnica InternacionaL
01.2019 - Current
Administrative Assistance Technician -
INSTITUTO NACIONAL DE APRENDIZAJE (INA)
01.2016 -
BACHILLER EN EDUCACIÓN MEDIA - undefined
Colegio nocturno de limón
01.2008 - 05.2012
Associate of Science - Technician in Microbusiness Management
Instituto Nacional De Aprendizaje
05.2001 -
Skills
- Management of Financial Inquiries
- Leave and Absence Administration
- Optimization of Operational Processes
- Leadership and Team Development
- Effective Communication
- Regulatory Compliance
- Multichannel Customer Service
- Inventory and Logistics Management
- Business process improvement
- Data Analytics
- Report Preparation
- Account Retention
- Staff Mentoring
Websites
Languages
Inglés
Timeline
ABSENCE PARTNER
CONVERGYS
10.2021 - 10.2023
Bachelor's Degree in Business Administration in HR -
UNIVERSIDAD Politécnica InternacionaL
01.2019 - Current
Amazon business Support
Amazon
09.2017 - 10.2021
Administrative Assistance Technician -
INSTITUTO NACIONAL DE APRENDIZAJE (INA)
01.2016 -
BACHILLER EN EDUCACIÓN MEDIA - undefined
Colegio nocturno de limón
01.2008 - 05.2012
Associate of Science - Technician in Microbusiness Management
Instituto Nacional De Aprendizaje
05.2001 -
PROCESS DEVELOPER
GREENSKY
1 2024 - Current
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