Konrad Cubero
Barquero
San Ramon,A
Summary
Dynamic professional with a proven track record at Concentrix, excelling in customer service and negotiation. Recognized for enhancing client satisfaction through tailored solutions and mentoring new agents. Strong problem-solving abilities and organizational skills led to streamlined processes, fostering a collaborative environment and driving team success.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Exclusive Agent
Concentrix
10.2016 - 03.2025
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Mentored new agents, sharing best practices for sales techniques and customer service skills.
- Negotiated favorable terms with carriers for renewals, endorsements, and policy changes on behalf of clients.
- Provided exceptional customer service by promptly addressing inquiries, troubleshooting issues, and proactively maintaining contact throughout the policy lifecycle.
- Ensured compliance with all state regulations and company guidelines while processing applications, claims, and policy modifications.
- Continuously updated product knowledge in order to provide accurate information to customers regarding available policies.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Quality Assurance Analyst
Concentrix
10.2016 - 03.2025
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Trainer
Concentrix
10.2016 - 03.2025
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Collaborated with subject matter experts to create accurate training content.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Improved learning outcomes with application of adult learning principles in all training programs.
Education
High School Diploma -
Nuevas Oportunidades - Bachillerato Por Madures
San Ramon, Costa Rica 01.2014 - 12.2014
Skills
Strong negotiation skills
Goal-oriented mindset
Cold calling
Data interpretation
Customer service and care
Customer service
Positive attitude
Problem-solving
Service support
Polite communication skills
Call management
Organizational skills
Customer complaint resolution
Technical support
Multitasking Abilities
Active listening
Timeline
Exclusive Agent
Concentrix
10.2016 - 03.2025
Quality Assurance Analyst
Concentrix
10.2016 - 03.2025
Trainer
Concentrix
10.2016 - 03.2025
High School Diploma -
Nuevas Oportunidades - Bachillerato Por Madures
01.2014 - 12.2014