Korah Hicks
Personal Assistant
240 West ,MI
Summary
Dynamic customer service professional with a proven track record at Bold Moving And Storage, excelling in problem-solving and social media management. Enhanced customer satisfaction through effective communication and strategic campaign development, contributing to improved retention rates. Recognized for fostering strong client relationships and streamlining logistics for efficient service delivery.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Bold Moving And Storage
07.2020 - 06.2025
- Assisted customers in scheduling and coordinating moving services, ensuring timely and efficient responses to inquiries.
- Managed customer accounts, providing detailed information about services, pricing, and policies to enhance client understanding and satisfaction.
- Resolved customer issues and complaints through effective communication and problem-solving strategies, contributing to improved customer retention rates.
- Collaborated with warehouse teams to coordinate logistics for moving operations, streamlining processes to enhance service delivery efficiency.
- Conducted market research to identify trends and consumer preferences, providing insights that influenced campaign strategies.
- Managed social media accounts, creating and scheduling content to enhance brand visibility and engage target audiences effectively.
Stewardess
Private Yacht
05.2024 - 08.2024
- Monitored inventory levels and placed orders for supplies to maintain adequate stock for scheduled shifts.
- Provided exceptional customer service by addressing passenger inquiries and resolving any issues that arose during service.
- Supported colleagues during high-pressure situations, maintaining professionalism under all circumstances.
- Maintained a clean and organized environment, creating a welcoming atmosphere for guests.
Server
Texas Roadhouse
08.2016 - 12.2019
- Trained new staff on menu offerings, service protocols, and point-of-sale system to enhance team efficiency and customer satisfaction.
- Managed cash register operations, processed payments accurately.
- Developed strong rapport with regular customers, fostering loyalty through personalized service and attention to detail in their dining preferences.
- Participated in team meetings to discuss service feedback and implement improvements in workflow processes that enhanced overall guest satisfaction.
Education
No Degree - Digital Marketing
Lansing Community College
Lansing 05.2001 -
No Degree - Business Administration
Lansing Community College
Lansing 05.2001 -
Skills
Customer service
Timeline
Stewardess
Private Yacht
05.2024 - 08.2024
Customer Service Representative
Bold Moving And Storage
07.2020 - 06.2025
Server
Texas Roadhouse
08.2016 - 12.2019
No Degree - Digital Marketing
Lansing Community College
05.2001 -
No Degree - Business Administration
Lansing Community College
05.2001 -
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