Krishmel Carr
Customer Service & Technical Professional
Summary
Motivated and detail-oriented professional with a proven track record in technical support, data handling, and customer service. Organized, analytical, and fast-paced, with the ability to meet tight deadlines without compromising quality. A fast learner with strong problem-solving and mathematical skills, committed to continuous self-improvement. Personable and collaborative team player who thrives in dynamic environments and is always ready to contribute to collective success.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Technical Support Representative
Concentrix
07.2023 - Current
- Clarified complex product and service details to address customer questions and concerns.
- Delivered exceptional chat support, maintaining patience and understanding while addressing client concerns.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions via chat.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
Collections Agent
Bill Gosling Outsourcing
11.2024 - 02.2025
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Assistant Manager of Operations
Little Caesar's
11.2022 - 02.2023
- Supervised and trained restaurant staff in daily operations
- Resolved conflicts between team members and customers
- Ensured consistent product quality and cleanliness standards
- Monitored sales and profits for discrepancies or growth opportunities
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
Education
B.S. in Engineering in Topography - Surveying, Topography, Cadastre, GIS And Geodesy
Universidad Nacional De Costa Rica
Heredia 05.2001 -
Middle Technician in Theater - Theater Arts
Conservatorio De Castella
Heredia 05.2001 -
Skills
Timeline
Collections Agent
Bill Gosling Outsourcing
11.2024 - 02.2025
Technical Support Representative
Concentrix
07.2023 - Current
Assistant Manager of Operations
Little Caesar's
11.2022 - 02.2023
B.S. in Engineering in Topography - Surveying, Topography, Cadastre, GIS And Geodesy
Universidad Nacional De Costa Rica
05.2001 -
Middle Technician in Theater - Theater Arts
Conservatorio De Castella
05.2001 -
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