KRISTEL GUTIERREZ
San Antonio de Coronado
Summary
Experienced Cisco Senior Network Engineer with a strong background in network architecture, troubleshooting, and optimization. Over 7 years of hands-on experience in managing enterprise networks, designing solutions, and leading complex network implementations. Expertise in Cisco technologies, including routing, switching, SD-WAN, and network automation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Lead, Network Support
Kyndryl
04.2024 - Current
- Implemented network automation using Python scripts for new sites deployment, gear refreshments, compliance checks & network changes. Time saved in FY 2025: 400+ hours.
- Manage SD-WAN fabric networks, ensuring optimal performance and reliability.
- Led the deployment of new clinics, including setting up core switches, SD-WAN routers, and Console OpenGear configurations from scratch.
- Troubleshoot LAN/WAN issues.
Storage Engineer
Pure Storage
10.2023 - 04.2024
- Resolved storage and virtualization issues for Pure Storage arrays, ensuring minimal downtime and optimal system performance on customers environments.
- Extensive knowledge of network protocols, systems administration and virtualization technologies including VMware and Hyper-V.
- Conducted training sessions for new hires, covering storage architecture, network concepts, troubleshooting methodologies, and system management to ensure high levels of competence and efficiency in handling client issues.
Cisco TAC Engineer/ TAC Trainer
Foundever Costa Rica
11.2018 - 10.2023
- Provided Technical assistance & detailed analysis to Cisco customers regarding Complex Network issues.
- Supported different technologies across multiple Cisco platforms such as IOS-XE, NX-OS, IOS-XR.
- Assisted in the hiring process for Cisco TAC, focusing on evaluating technical skills and qualifications to ensure alignment with team requirements
- Delivered CCNA & CCNP training to new hires and current engineers for the Cisco TAC account, successfully training over 70 trainees and ensuring they gained critical technical skills to support customer needs.
Cloud and Network Instructor
Fundación Omar Dengo
01.2022 - 01.2023
- Delivered new courses for Cloud (GCP/Azure/AWS), CCNA, & Kubernetes.
- Prepared over 100 students for industry certifications such as CCNA, AWS practitioner, Azure Fundamentals, through comprehensive test preparation sessions.
Technical Support Representative
HP Inc / STT La Rusia
02.2018 - 11.2018
- CEA agent
- Provided technical assistance to HP technicians that needed an escalation point
- In charged of recreate hardware & software issues depending on the case
Education
Bachelor of Engineering - Major in Software engineering
Universidad Internacional De Las Americas UIA
02-2025
High School Diploma - Bachillerato en educación media, Técnico medio Diseño Publlicitario
Colegio Técnico Profesional Vázquez de Coronado
12.2015
Skills
- Network Automation Development
- Cisco SD-WAN Expertise & Certified
- Routing & Switching Certified (CCNA/CCNP)
- Cloud & Kubernetes experience
- Storage & Virtualization experience
- Training & Mentorship
Certification
- CCNA Routing & Switching
- CCNP Advanced Routing & SD-WAN solutions
- Pure Data Storage Associate
- SCRUM Professional (CSP)
Timeline
Senior Lead, Network Support
Kyndryl
04.2024 - Current
Storage Engineer
Pure Storage
10.2023 - 04.2024
Cloud and Network Instructor
Fundación Omar Dengo
01.2022 - 01.2023
Cisco TAC Engineer/ TAC Trainer
Foundever Costa Rica
11.2018 - 10.2023
Technical Support Representative
HP Inc / STT La Rusia
02.2018 - 11.2018
High School Diploma - Bachillerato en educación media, Técnico medio Diseño Publlicitario
Colegio Técnico Profesional Vázquez de Coronado
Bachelor of Engineering - Major in Software engineering
Universidad Internacional De Las Americas UIA
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