Kristel Marcela Romero Leon
Quality Analyst
Summary
I enjoy meeting new people and finding ways to help them have an uplifting experience. I have had a variety of customer service opportunities, through which I was able to have fewer returned products and increased repeat customers, when compared with co-workers. I am dedicated, outgoing, and a team player. Wiling always to learn new things and exited about it.
Overview
2025
2025
years of professional experience
Work History
Quality Analyst
DXC Technology
7 2021 - 06.2024
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Updated inspection journals and daily summary logs with quality-related data.
Senior Process Executive Programmer
Cognizant Technology
07.2020 - 04.2022
- Process executives manage all business processes of an organization.
- Take care of the company's objectives and expansion initiatives. Process executives ensure all queries are addressed, and that client relationships are maintained.
- Also make sure quality products are delivered on time.
Duty Monitor Analyst
DXC Technology
07.2021 - 07.2021
- Absorbed by DXC Technology
- Monitoring more than 20 accounts and their agents, as they are Avanos, Aviva, Braskem, Collis Aerospace, Coty, Delphi, Draxlmaier, Eli Lilly, Ericsson, HP, Johnson Controls, Lonza, McKesson, Metlife, MMG, Nexteer, Pfizer, Philips, Sony, Syngenta, Universal Music Studios, Under Armour, Zurich, General Motors,Honeywell, Nestlé, Microsoft, Finning, BMW, Owens illinois,Under Armour, Microsoft, Draxlmaier, and others.
Duty Monitor Analyst
PerTec Global Services
07.2019 - 07.2021
- Contractor for DXC Technology
- Monitoring more than 20 accounts and their agents, as they are Avanos, Aviva, Braskem, Collis Aerospace, Coty, Delphi, Draxlmaier, Eli Lilly, Ericsson, HP, Johnson Controls, Lonza, McKesson, Metlife, MMG, Nexteer, Pfizer, Philips, Sony, Syngenta, Universal Music Studios, Under Armour, Zurich, General Motors,Honeywell, Nestlé, Microsoft, Finning, BMW, Owens illinois,Under Armour, Microsoft, Draxlmaier, and others.
Technical Support Agent
PerTect Global Services
01.2018 - 07.2019
- Contractor for DXC Technology
- Provided support to accounts as Metlife (Australia, Latin America & United states) , Braskem & Citrosuco. Password resets, Windows Upgrades, Oracle, Java, Microfocus, Active Directory, Microsoft Packages, Skype for business, Google Chrome, Internet Explorer, Service Now, Citrix, Mobility, etc.
Inbound Customer Service Representative
Sykes Enterprises Inc.
11.2018 - 03.2019
- Bank account, refunds, authorizations, 3 way calls with third party companies, upgrades on cards.
Inbound Customer Service Representative
Amazon
09.2017 - 01.2018
- Tracking packages, authorizations, payments, refunds, shipping updates, inbound calls, back office, multi task.
Public Relations Consultant
Tequila Tres Toños
02.2015 - 08.2017
- Office functions as it is: Social media, relations with investors and employees.
- Follow up and create client portfolio, contracts with important companies, transporters, hotels and tour guides, such as: Rancho Tours, Cabo Expeditions, Nexus, Epic, Transcabo, Terramar, Hotel Hacienda Encantada, Hotel Grand Mayan, Hotel Hyatt Ziva, Sheraton, Pueblo Bonito, Hotel Barceló Grand Faro, and others.
Inbound Customer Service Representative
Costa Rica´s Call Center
02.2013 - 02.2015
- Attentively track & trace shipments, rectify shipping errors, product ordering, delivery status and pick up / drop offs.
- Field and high volume of customer inbound calls and assess customer's needs, promoting Amazon services and products and distributing calls when necessary's.
Supervisor
Internet & Videogames Johnn
02.2008 - 07.2011
- Cashier.
- Basic technical support.
- Developed work schedules for all team members to maximize shift coverage.
- Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions.
Education
High School Diploma -
C.E.G.
08.2003 - 2010.06
Commercial Pilot Course - Aviation
Aerobell Flight School
03.2016 - 2020.03
Skills
Public speaking
Public Relations
Leadership
Responsibility
Fast Learner
Creativity
Excellent Written and Verbal Communication
Intelligence
Organizational Skills
Honesty, Ambition and a Strong Work Ethic
Problem solving
Perseverance and motivation
Timeline
Duty Monitor Analyst
DXC Technology
07.2021 - 07.2021
Senior Process Executive Programmer
Cognizant Technology
07.2020 - 04.2022
Duty Monitor Analyst
PerTec Global Services
07.2019 - 07.2021
Inbound Customer Service Representative
Sykes Enterprises Inc.
11.2018 - 03.2019
Technical Support Agent
PerTect Global Services
01.2018 - 07.2019
Inbound Customer Service Representative
Amazon
09.2017 - 01.2018
Commercial Pilot Course - Aviation
Aerobell Flight School
03.2016 - 2020.03
Public Relations Consultant
Tequila Tres Toños
02.2015 - 08.2017
Inbound Customer Service Representative
Costa Rica´s Call Center
02.2013 - 02.2015
Supervisor
Internet & Videogames Johnn
02.2008 - 07.2011
High School Diploma -
C.E.G.
08.2003 - 2010.06
Quality Analyst
DXC Technology
7 2021 - 06.2024
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