Kristina Dieleman
From Vancouver, Currently In Costa Rica
Summary
Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner/Operator
Xolo Pet Boutique
Santa Teresa, Costa Rica
02.2023 - Current
- Managed daily operations of boutique, ensuring high-quality customer service and product availability.
- Developed engaging marketing strategies to enhance brand visibility and drive customer engagement.
- Oversaw inventory management, optimizing stock levels and minimizing waste through efficient ordering processes.
- Trained and mentored staff, fostering a positive work environment and enhancing team performance.
- Managed day-to-day business operations.
- Coordinated community events to promote brand awareness and build relationships with local pet owners.
- Managed scheduling of grooming appointments while producing informative content to attract and retain salon clientele.
Sales Manager
Goodge Place
06.2022 - 04.2023
- Developed and implemented sales strategies to enhance revenue growth and market penetration.
- Analyzed market trends to identify opportunities for product positioning and competitive advantage.
- Led sales team in achieving quarterly targets through effective coaching and performance management.
- Cultivated relationships with key clients, resulting in increased customer loyalty and repeat business.
- Collaborated with marketing department to align promotional efforts with sales objectives and customer needs.
- Conducted regular training sessions on product knowledge and sales techniques for team development.
Online English Teacher
Palfish, Cambly
Remote
04.2021 - 01.2023
- Developed engaging lesson plans tailored to individual student needs.
- Facilitated interactive online discussions to enhance language comprehension.
- Utilized multimedia resources to improve student engagement and retention.
- Monitored and assessed student progress through regular evaluations.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
Tour Guide + English Translator
Gerardo Acevez/ Https://shamanquetzasha.mx/tours/
Mexico
12.2020 - 01.2023
- Designed engaging tour itineraries that enhanced visitor experiences and highlighted local culture.
- Led groups through historical sites, providing informative commentary and ensuring guest satisfaction.
- Developed strong relationships with clients, fostering repeat business through exceptional service delivery.
- Trained new guides on company policies, safety protocols, and effective communication techniques.
- Coordinated logistics for tours, including transportation arrangements and scheduling to maximize efficiency.
- Collaborated with local businesses to enhance tour package options and create a more immersive experience.
Server
Kojis Restaurant
Santa Teresa, Costa Rica
06.2019 - 11.2019
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to maintain high standards of food quality and presentation.
- Trained new servers on restaurant policies, menu items, and customer service best practices.
Stand In/Student Actor
Dallas Talent Agency
Vancouver, BC
04.2016 - 09.2019
- Collaborated with directors and producers to interpret scripts and develop character portrayals.
- Adapted performances based on feedback from casting agents and audience reactions.
- Participated in auditions to secure roles, demonstrating versatility across various genres.
- Engaged in rehearsals, refining delivery and stage presence for optimal performance impact.
- Conducted research on roles to enhance authenticity in portrayals and increase audience engagement.
- Expanded acting abilities through participation in various workshops, classes, and training sessions.
Education
Semiahmoo
White Rock, BC,Canada09-2018
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Inventory management
- Financial analysis
- Marketing strategy development
- Accounting principles
- Customer service
- Schedule management
- Shipping and packaging
- Content Creation
- Online Marketing
- Social Medial Management
Certification
International Open Academy 120-Hour TEFL Certification Course
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Owner/Operator
Xolo Pet Boutique
02.2023 - Current
Sales Manager
Goodge Place
06.2022 - 04.2023
Online English Teacher
Palfish, Cambly
04.2021 - 01.2023
Tour Guide + English Translator
Gerardo Acevez/ Https://shamanquetzasha.mx/tours/
12.2020 - 01.2023
Server
Kojis Restaurant
06.2019 - 11.2019
Stand In/Student Actor
Dallas Talent Agency
04.2016 - 09.2019
Semiahmoo