Krysthell Rojas

• Provide excellent customer service
• Review billing information and educated customer about it.
• Make troubleshooting when they have any issues with service.
• Offer promotion in each call and complete sale.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Updated account information to maintain customer records
• Enhanced productivity levels by anticipating needs and delivering outstanding support

• Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
• As tire warranty department, help and guide customer or dealers about warranty details
• Handle and knowledge warranty information about tires
• Be able to submit warranty claims and provide proper answer
• Make approvals and expectations when case is needed
• Handle next level calls as escalation
• Be backup lead when case is needed
• Submit and create cases from escalations or Property Damage
• Make QA audits for other cowkers.

• As a tire warranty department, help and guide the customer or dealers about warranty details
• Handle and knowledge warranty information about the tires
• Be able to submit warranty claims and provide the proper answer
• Make approvals and expectations when the case is needed.

• Specialize in selling anti-slip shoes for customer safety
• They are helped to place orders either for the company or individual orders, they are also followed up on existing cases to provide the best solution.

• Provide customer service about their needs such as makeup requests, their orders, general questions about the brand, assistance by phone, chat or email.
• Assisted in developing operational procedures that positively impacted overall customer satisfaction ratings.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Provide customer service over the phone about your doubts with the warranty on your home, from requesting repair appointments, to follow-up of pending cases to be resolved.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.

• Assist customers with their cellular needs, such as billing (invoice inquiries, payment agreements, to collect past due amounts), updates, and troubleshooting.
• Analyzed customer financial records to determine appropriate payment plan.
• Negotiated to collect balance in full.

Provide excellent customer service by phone, chat, and email, to prevent customer from closing their account with company.

• Built constructive customer relationships to improve loyalty and recommendations.
• Educated customers about product features and benefits during retention efforts, increasing their understanding of value propositions.