Andre Williams
EDI AnalystEDI Analyst
San Jose
Summary
Experienced Fraud Analyst with over 10 years of experience in Poker Star. Excellent reputation for hard work, attention to detail and excellent organizational skills.
Professional EDI specialist with strong background in electronic data interchange processes and system integration. Adept at leveraging analytical skills and technical expertise to streamline data flow, enhance communication between systems, and ensure data accuracy. Known for effective collaboration within teams, adaptability to changing requirements, and results-driven approach. Skilled in EDI mapping, troubleshooting, VANs, and ERP systems, with keen focus on optimizing workflows and achieving organizational goals.
Experienced with EDI systems and integration. Utilizes analytical skills and problem-solving abilities to optimize data exchange processes. Strong understanding of EDI standards and protocols, ensuring seamless communication and data accuracy.
Overview
17
17
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
EDI Analyst
Smith and Nephew
04.2021 - Current
- Over-saw daily Transactions and performed Troubleshooting, maintaining a 99% uptime for critical data exchange channels into the ERP system and Integration interface (GHX, Order Intelligence, Al lSource, SAP workflow), and other systems as required
- Provided support to automated monitoring system for EDI activities helping improve timing for anomalies.
- Coordinate and assist in the implementation of EDI between customers and S+N; coordinate with customer and internal SAP teams with EDI mapping and other EDI applications applying DevOps to ensure complete integrations
- Drive issue resolution of EDI related issues and work with appropriate internal and external parties to resolve
- Participating and working with the EDI team in delivering new EDI offerings to customers, collaborating effectively with cross-functional teams and stakeholders
- Support continuous improvement initiatives by analyzing performance metrics and identifying optimization opportunities.
- Maintained accurate records of all EDI mappings, schedules, profiles, and partner information for quick reference when needed.
- Developed comprehensive testing plans for validating incoming and outgoing EDI transactions, ensuring accuracy and reliability.
- Supported team members with technical guidance and training on EDI tools, increasing overall departmental knowledge and capabilities.
- Ensured compliance with industry standards, researching updates to the ANSI X12 format as needed.
- Contributed to the development of training materials for employees transitioning into roles that required familiarity with EDI concepts or responsibilities.
- Ran, reviewed and submitted daily reports using [Software].
Order Management Logistics
Smith and Nephew
06.2019 - 04.2021
- Conducted research, gathering all processes of Government Orders to maintain optimum levels of communication effectively and efficiently in logistics process.
- Ensure compliance with import/export, contract, and government requirements.
- Managed over 35 cases per day increased delivery efficiency on process.
- Performed duties as tracking and service orders, credits memos, Shipping Error Report, ETA Backorder in accordance with all applicable standards, policies, and regulatory guidelines.
- Creating and managing customers orders on SAP, check that all information supplied by customers is correct and complete to ensure customer receives product needed and on time.
- Resolved problems, improved operations, and provided exceptional service to Stadholders.
- Coordinate with other departments, technical subject matter experts to have them review and validate technical requirements of customer's purchase order.
- Proved successful working within tight deadlines and a-fast-paced atmosphere.
- Handled calls to address customer inquiries and concerns.
- Created spreadsheets using Microsoft Excel for weekly reporting.
Senior Fraud Risk and Compliance
GPS Services Intermedia SA
05.2012 - 03.2019
- Responsible on conducted investigations related to detection cases of fraud, confirm violations that occurred and obtained relevant documents that proves case of fraud by customers.
- Worked directly with customers to understand complicated security issues and provide solution with excellent service.
- Responsible to review and process real-money transactions and transfers, customer KYC documentation and action system alerts generated by customers activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies. Preventing financial loss and fraudulent behavior.
- In charge to handle third-party processor contacts, transaction reconciliation process and troubleshoot technical customers issues.
- Accountable to be fully up to date with all Stars Group's Guidelines, Policies and Procedures and any other duties associated with identification of high-risk transactions improving efficiency and productivity.
- Assist proactively to any inquiries of business units regarding fraud risk management issues.
Deposit Services Representative
GPS Services Intermedia
03.2008 - 05.2012
- Identified opportunities and referred customers to reactivation of accounts and marketing.
- Assisted customers with setting and make deposits and any information need in this process.
- Executed customer transactions, including deposits, withdrawals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Technology - Cybersecurity
Universidad Latina
High School Diploma - undefined
Anchovy Comprehensive High
Skills
Database Management
Logistics Management
Customer Service
Order Process Management
Critical thinking
Fraud detection
Procedure review
Risk Assessment
Microsoft Office
ERP systems
Business process analysis
EDI implementation
Root-cause analysis
Report analysis
Business relationship development
Teamwork and collaboration
Multitasking
Excellent communication
Decision-making
System troubleshooting
Error resolution
Certification
Certified Six Sigma (Yellow Belt), Smith and Nephew
Timeline
EDI Analyst
Smith and Nephew
04.2021 - Current
Order Management Logistics
Smith and Nephew
06.2019 - 04.2021
Senior Fraud Risk and Compliance
GPS Services Intermedia SA
05.2012 - 03.2019
Deposit Services Representative
GPS Services Intermedia
03.2008 - 05.2012
High School Diploma - undefined
Anchovy Comprehensive High
Bachelor of Technology - Cybersecurity
Universidad Latina
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