LaChelle "Lacey" Turner-Leyva

Acknowledge guest, introducing myself and any menu specials. Guide guest to menu items within their taste, while upselling items that complement their choices. Delivering drinks and food ensuring it is to their expectations. Accepting payments and encouraging them to visit again.

• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Operated POS terminals to input orders, split bills and calculate totals.

• Open/Closing duties, including deposits and daily reconciliation of receipts
• Ordering and Inventory
• Creating drink specials complimenting menu items and wine suggestions
• Building loyal customer base
• Training new and existing staff to properly mix, serve, upsell food and drinks
• make sure dining room was running efficiently, helping staff run food, clear tables, take payments. Table touches to ensure guests satisfaction.

Staying aware of events, promotions to ensure proper staffing levels

• Prepared drinks according to standard recipes.
• Maintained records of transactions made during shift as required by law or company policy.
• Checked food before serving it to customers.
• Monitored dining room for cleanliness and proper set-up at all times.
• Delivered food orders promptly and courteously.
• Accurately recorded orders on cash register and point-of-sale system.
• Assisted in training new servers.
• Cleaned tables and chairs to prepare dining area for next customers.
• Served food and beverages to patrons and immediately remedied issues with orders.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Trained new employees on restaurant procedures and plating techniques.

• Started as a Server, Training Server
• Moved into management. Managed daily operations, opened new locations.
• Ensure quality and efficiency in both front and back of house operations