Dynamic Claims Specialist with the Social Security Administration, adept at adjudicating complex claims and detecting fraud. Skilled in evidence evaluation and effective communication, I ensure regulatory compliance while enhancing customer service. Proven ability to process benefits efficiently, contributing to a streamlined operation and safeguarding program integrity.
Overview
17
17
years of professional experience
Work History
Claims Specialist
Social Security Administration, SSA
Washington, District of Columbia
09.2008 - Current
Independently review, adjudicate, and finally authorize claims for monthly benefits and Medicare benefits.
Complete the development and evaluation of all facts and evidence.
Protect the identity of SSA programs through the identification, investigation, and resolution of potential program abuse and fraud.
Conducts interviews to obtain clarity and verify information about individual applicants' initial eligibility for retirement, survivors', disability, and health insurance benefits.
Examines evidence to evaluate its validity and acceptability in establishing entitlement to benefits.
Processes post-entitlement workloads and answers customer inquiries via phone.
Respond to requests for assistance from co-workers, customers, and management.
Education
Some College (No Degree) - Information Technology
Catholic University
Washington, DC
Skills
Claims adjudication
Fraud detection
Evidence evaluation
Customer service
Regulatory compliance
Data analysis
Case management
Interviewing techniques
Effective communication
Critical thinking
Benefit processing
Team collaboration
Policy interpretation
Claims analysis
Accomplishments
Received multiple awards for managing various workloads with the agency.
Received leadership roles with in my work unit at the agency.
Received many recognitions for effectively engaging in multiple task while operating in a busy customer service environment.
Timeline
Claims Specialist
Social Security Administration, SSA
09.2008 - Current
Some College (No Degree) - Information Technology
Catholic University
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