Laura Alvarado
San Jose,SJ
Summary
Dedicated and enthusiastic professional seeking opportunities for personal and professional growth. Known for approaching tasks with proactive diligence and a commitment to delivering excellence. Passionate about fostering teamwork, promoting respect, and cultivating positive work relationships to foster a fulfilling work environment. Experienced in executive support, team leadership, and proficient in managing various business operations. Dependable and detail-oriented with the ability to effectively manage multiple tasks and priorities. Versatile skill set includes office management, collections, accounts receivable, invoicing, customer negotiations, and personnel management. Recognized for outstanding customer service and collaborative team efforts. Highly motivated with a keen desire to tackle new challenges. Possesses a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrates the ability to work effectively independently and quickly acquire new skills. A hardworking individual dedicated to providing every customer with a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Treasury & Administrative Manager
Construction Link Outsourcing S.A.
San Jose
08.2014 - 05.2024
- Determined optimal funding strategies by analyzing cash flow projections, liquidity requirements, and foreign exchange exposure.
- Prepared daily cash forecasts for management review and decision-making purposes.
- Reviewed monthly bank reconciliations for accuracy and completeness.
- Coordinated with external auditors during annual audits to ensure accurate reporting of treasury activities.
- Managed all aspects of banking relationships managing lines of credit.
- Provided guidance and support to junior staff members on various treasury initiatives and projects.
- Collaborated with other departments when necessary in order to facilitate successful completion of tasks or objectives.
- Prepared monthly reports on collection activities, aging status and performance metrics.
- Conducted skip tracing activities to locate customers who had not responded to collections efforts.
- Assisted customers in resolving billing disputes or other issues that impacted their ability to pay outstanding balances.
- Reviewed customer account information and updated records as needed.
- Maintained detailed records of all collection activity including calls, emails, letters and payments received.
- Provided excellent customer service while collecting past due amounts from customers.
- Organized office operations and procedures, including filing systems, record keeping, data entry, mail distribution and other clerical services.
- Provided guidance to staff on administrative issues such as payroll processing, employee benefits administration.
- Managed the recruitment process by sourcing candidates, conducting interviews and onboarding new hires.
- Supervised daily operations of the administrative team to ensure timely completion of tasks.
- Actively participated in weekly meetings with senior management to discuss progress towards goals.
- Monitored inventory levels of office supplies ensuring adequate stock at all times.
- Organized special events such as corporate conferences or workshops by coordinating logistics requirements.
Collections Team Lead
Construction Link Outsourcing S.A.
San Jose
08.2014 - 05.2024
- Developed strategies to improve the overall effectiveness of the collections process.
- Assisted customers with payment plans or other solutions that would satisfy their financial obligations.
- Established relationships with external vendors in order to facilitate collection efforts when necessary.
- Resolved customer disputes and escalated issues as needed to management.
- Reviewed delinquent accounts for potential legal action if necessary.
- Performed research on accounts receivable information using internal databases and external sources such as credit bureaus.
- Managed client communications through telephone calls, emails, website inquiries.
- Generated reports on customer outstanding balances for upper management review.
- Drafted letters, emails, and other correspondence related to collections activity.
- Coordinated with other departments in order to resolve any conflicts or discrepancies between customer accounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Accounts Receivable Administrator
Construction Link Outsourcing S.A.
San Jose
08.2014 - 05.2024
- Processed daily payments received from customers in accordance with established procedures.
- Reviewed and processed customer invoices for accuracy, completeness, and compliance with company policies.
- Generated detailed invoices and tracked payment obligations for services delivered in accordance with contractual parameters for individual customers.
- Investigated and resolved discrepancies on customer accounts in a timely manner.
- Communicated regularly with customers regarding account inquiries or disputes.
- Assisted in reconciling customer accounts by verifying balances against general ledger records.
- Generated aging reports on a regular basis to identify overdue accounts.
- Assisted in month-end closing process, ensuring accurate reconciliation of Accounts Receivable ledgers.
- Developed detailed procedures for managing Accounts Receivable operations according to company standards.
- Monitored accounts receivable activity to ensure timely payment of invoices.
Accounts Payable & Payroll Administrator
Construction Link Outsourcing S.A.
San Jose
08.2014 - 05.2024
- Managed the processing of payroll information for subcontractors engaged by the company.
- Reviewed payroll sheets from Operations Team to process them and code them accurate for payment purposes.
- Collaborated with accounting personnel to reconcile accounts related to payroll activities each month.
- Provided information by answering questions about payroll-related matters.
- Coded invoices with correct general ledger codes in accordance with standard procedures.
- Verified supplier accounts by reconciling monthly statements and related transactions.
- Prepared vendor payments via check, wire transfer or ACH payment methods.
- Generated weekly aged accounts payable report to analyze open balances due from vendors and suppliers.
- Monitored accounts to ensure timely payments are made in accordance with terms of agreement.
- Ensured compliance with applicable tax laws, regulations and internal controls.
- Assisted external auditors during annual financial audits by providing requested information on accounts payable activity.
Payroll Administrator / Year End Team Lead
IBM Business Transformation Center
11.2008 - 08.2014
- Started in the US Remittances Team at IBM and later transitioned to the US & Canada Year-end Team. Handled various tasks related to tax documentation, including generation of W2s, W2Cs, T4s, and tax payments for both countries.
- FPC Certification
- Processed payroll information including salary, deductions, bonuses and vacation time for over 500 employees.
- Conducted audits to ensure accuracy of payroll data.
Education
Cursos Libres
Despido Del Colaborador
San Jose05-2020
Trámites IVA Y Facturación Electrónica
San Jose05-2020
Programa de Alta Gerencia - Gerencia
INCAE
San Jose03-2016
Diploma - Business Administration
Universidad Estatal A Distancia
08-2014
Fundamental Payroll Certification - US Payroll
American Payroll Institute
San Jose10-2012
Bachelor's degree - Accounting
Universidad Internacional De Las Américas
San JoseSkills
- Leadership
- Teamwork
- Ability to work under pressure
- Communication
- Organization and Multitasking
- Office Supervision
- Problem solving
- Perseverance and motivation
- Confidence
- Employee Development
- Customer Service Management
- Employee Onboarding
Languages
Spanish
First Language
English
Advanced (C1)
C1
References
- Lautaro de la Cruz Picado, CEO, Construction Link Outsourcing S.A, 8574-0679
- Alexandra Chacón, Operations Manager Costa Rica, Construction Link Outsourcing S.A, 8891-3260.
- Kattia Mena, Accounting and Finance Manager, DICOMA Corporación, 8843-6573
- Laura Lizano, IT Manager Costa Rica, Construction Link Outsourcing S.A, 8824-4826
Timeline
Treasury & Administrative Manager
Construction Link Outsourcing S.A.
08.2014 - 05.2024
Collections Team Lead
Construction Link Outsourcing S.A.
08.2014 - 05.2024
Accounts Receivable Administrator
Construction Link Outsourcing S.A.
08.2014 - 05.2024
Accounts Payable & Payroll Administrator
Construction Link Outsourcing S.A.
08.2014 - 05.2024
Payroll Administrator / Year End Team Lead
IBM Business Transformation Center
11.2008 - 08.2014
Cursos Libres
Despido Del Colaborador
Trámites IVA Y Facturación Electrónica
Programa de Alta Gerencia - Gerencia
INCAE
Diploma - Business Administration
Universidad Estatal A Distancia
Fundamental Payroll Certification - US Payroll
American Payroll Institute
Bachelor's degree - Accounting
Universidad Internacional De Las Américas
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