Nature Conservancy
Laura Durán Salas
Tourism / Administration
Cobano, Playa Hermosa
Summary
Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Property Administrator
Villas Solar
07.2020 - Current
- Staff Management: Supervised onsite staff members such as housekeeping and maintenance personnel; provided training and guidance on company policies and procedures.
- Reservations: Channel Managers / OTA´s / Customer Service / Concierge
- Accounting: IVA Platform / Electronic Tickets / Received Invoice
Store Owner
Tamandua Local Design
12.2017 - 03.2020
- Managed operations budgeting, accounts payable and accounts receivable and payroll
- Kept records for inventory, incomes and expenses.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
Customer Service Manager
Blue Surf Sanctuary Properties
06.2015 - 09.2017
- Staff Management and hiring for customer service staff and training.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Restaurant Co-Owner
Maracuya Juice Bar
01.2012 - 05.2015
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills.
- Adapted menu offerings seasonally based on customer preferences and availability of fresh ingredients, resulting in dynamic menu options yearround.
Operations Manager
Shaka Surf Camp
12.2010 - 02.2012
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Direct contact with Surf Camp guest
Owner/Founder
Online Travel Agency - Mal Pais Travel
08.2007 - 03.2010
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed day-to-day business operations.
Education
BBA - Hotel & Restaurant Administration
Universidad Hispanoamericana
San José, Costa Rica 05.2001 -
Bachelor - Tourism
Universidad Hispanoamericana
San José, Costa Rica 05.2001 -
Skills
Entrepreneurial
undefinedAdditional Information
- President Co-Founder Non-profit Animal Rescue Association
- Animal Welfare Technician
- Basic Wildlife Rehabilitation Certificate
- Professional Dog Trainer
Interests
Animal Welfare
Yoga
Timeline
Property Administrator
Villas Solar
07.2020 - Current
Store Owner
Tamandua Local Design
12.2017 - 03.2020
Customer Service Manager
Blue Surf Sanctuary Properties
06.2015 - 09.2017
Restaurant Co-Owner
Maracuya Juice Bar
01.2012 - 05.2015
Operations Manager
Shaka Surf Camp
12.2010 - 02.2012
Owner/Founder
Online Travel Agency - Mal Pais Travel
08.2007 - 03.2010
BBA - Hotel & Restaurant Administration
Universidad Hispanoamericana
05.2001 -
Bachelor - Tourism
Universidad Hispanoamericana
05.2001 -
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