Summary
Work History
Education
Skills
English C1 Level, Spanish C1 Level,
Timeline
Generic

Laura Hall

Summary


I am an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, along with excellent customer relations aptitude and relationship-building skills. I am proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance

Work History

Chat Customer Service Agent

Amazon
  • Work From Home
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Conflict Resolution Supervisor DART

Amazon
  • Reduced customer complaints by effectively managing escalated issues and providing satisfactory resolutions.

Amazon Logistics Coordination Specialist

Amazon
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted in-depth market research for identifying new business opportunities.

Onboarding and Offboarding Agent Assistant

Amazon
  • Improved drivers /agents organization by managing and updating their schedules, appointments, new locations and travel arrangements.

Broadcaster and Radio Production Assistant

Radio U/ APC
  • Delivered cross cultural content, news and information to highly diverse audiences of over 50.000 people.
  • Built strong relationships with community organizations, securing exclusive interviews and coverage of local events.

Staff Manager

UNIA /APC
  • Coached and mentored team members in the organization's policies and roles and successful outreach strategies.
  • Increased overall staff satisfaction by promoting a positive work environment and addressing concerns promptly.

Senior Fellow Trainer Assistant

OHCHR
  • Managed multiple projects simultaneously under tight deadlines without sacrificing quality or accuracy.
  • Taught diverse countries and ethnic student population by employing various learning styles and abilities.
  • Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
  • Trained and mentored 29 new personnel hired to fulfill various roles.

Financial Support Specialist

Western Union Latin American Regional Operations Center
  • Managed high-priority tickets, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
  • Resolved complex customer issues, ensuring high satisfaction rates with personalized support solutions.

Credit and Debit Card Authorization Agent

Western Union
  • Reduced response times for authorization requests with quick decision-making and thorough attention to detail.
  • Managed over 160 daily inbound calls and consistently exceeded productivity requirements.

Government Sanctions and Interdiction Compliance Agent

Western Union
  • Implemented robust monitoring systems to track ongoing compliance efforts and identify any discrepancies or gaps in adherence.

Education

Certificate of Technical Studies -

Accounting Technician

Certificate of Technical Studies - Investment Project Formulator And Evaluator

INA

Communication And Education Strategist

Skills

  • Projects Development and Operations Management
  • Human Resources Agent
  • Problem Solving
  • English Teaching
  • Social media management
  • Data entry
  • Customer relationship management (CRM)
  • Complaint handling
  • De-escalation techniques
  • Delivery tracking
  • Customer service
  • Shipping and logistics
  • Cultural awareness
  • Conflict resolution
  • Database research
  • Call flow maximization
  • Information updates
  • Information verification
  • Account management

English C1 Level, Spanish C1 Level,

Native English and Spanish Speaker

Timeline

Chat Customer Service Agent

Amazon

Conflict Resolution Supervisor DART

Amazon

Amazon Logistics Coordination Specialist

Amazon

Onboarding and Offboarding Agent Assistant

Amazon

Broadcaster and Radio Production Assistant

Radio U/ APC

Staff Manager

UNIA /APC

Senior Fellow Trainer Assistant

OHCHR

Financial Support Specialist

Western Union Latin American Regional Operations Center

Credit and Debit Card Authorization Agent

Western Union

Government Sanctions and Interdiction Compliance Agent

Western Union

Certificate of Technical Studies -

Accounting Technician

Certificate of Technical Studies - Investment Project Formulator And Evaluator

INA

Communication And Education Strategist

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Laura Hall