Leah Lloyd
Conroe,TX
Summary
Experienced and dedicated healthcare professional with over 15 years of expertise in medical administration, billing, and patient services. Proven ability to manage medical office operations efficiently, resolve insurance and financial issues, and deliver excellent patient care with discretion and compassion. Adept at multitasking, problem-solving, and navigating complex healthcare systems.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Billing Specialist
Avery Eye Clinic
08.2024 - Current
- Analyze and resolve insurance payment issues through AR reports.
- Apply ICD-10 coding to correct and appeal denied claims.
- Post EFT (electronic funds transfer) insurance payments accurately.
- Verify insurance benefits and resolve patient account concerns via phone and text.
Medical Assistant / Insurance Coordinator
Dr. Brian Douglas, MD
05.2022 - 06.2024
- Scheduled appointments and maintained accurate medical records.
- Collected patient histories and vital signs.
- Verified insurance benefits for both office visits and surgeries.
- Handled medical billing, collections, and coding responsibilities.
Chiropractic Assistant
Barrett Health Centers
01.2020 - 06.2020
- Scheduled patient appointments and maintained visit documentation.
- Assisted with patient care and recorded vitals and medical history.
Financial Coordinator
The Athlete Stop
01.2019 - 12.2019
- Reviewed and analyzed AR reports to identify discrepancies and improve revenue.
- Provided financial counseling to patients and managed front office operations.
- Scheduled appointments and ensured seamless administrative workflow.
Personal Trainer
Fitness Connection
02.2010 - 02.2019
- Developed personalized workout and nutrition plans for clients.
- Delivered one-on-one coaching and ongoing support to improve retention and results.
Patient Financial Counselor
Obstetrical & Gynecological Associates
01.2008 - 01.2010
- Collected insurance payments for office visits and surgical procedures.
- Resolved outstanding claims via AR reports.
- Counseled patients on financial obligations and arranged payment plans.
Education
Nursing
Houston Community College
Houston, TX 06.2011 - 05.2013
Skills
- Medical Billing & Collections
- Payment Posting & Reconciliation
- ICD-10 Coding
- Insurance Verification & Authorization
- AR (Accounts Receivable) Management
- Patient Financial Counseling
- Medical Scheduling & Records Management
- Customer Service & Communication
Timeline
Billing Specialist
Avery Eye Clinic
08.2024 - Current
Medical Assistant / Insurance Coordinator
Dr. Brian Douglas, MD
05.2022 - 06.2024
Chiropractic Assistant
Barrett Health Centers
01.2020 - 06.2020
Financial Coordinator
The Athlete Stop
01.2019 - 12.2019
Nursing
Houston Community College
06.2011 - 05.2013
Personal Trainer
Fitness Connection
02.2010 - 02.2019
Patient Financial Counselor
Obstetrical & Gynecological Associates
01.2008 - 01.2010