Lemiz Jazmín Esquivel Vindas
La Fortuna
Summary
Dynamic and dedicated professional with extensive experience in customer service and beverage preparation . Proven ability to enhance guest satisfaction through attentive service and effective problem-solving. Skilled in cash handling and inventory management, consistently ensuring smooth operations and a welcoming atmosphere. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
Work History
Salonera
The Springs Resort and Spa
La Torre de Monterrey
03.2023 - 04.2025
- Collaborated effectively with diverse group of coworkers to achieve goals and resolve product and service-related issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Salonera y Bartender
Restaurante y pizzeria el Mirador
La Torre de Monterrey
04.2022 - 02.2023
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area during service shifts.
- Assisted in inventory management and restocking of bar supplies regularly.
- Provided exceptional customer service, answering inquiries about menu items.
Salonera y Bartender
Restaurante doña Luiza
Monterrey San Carlos
07.2021 - 04.2022
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area during service shifts.
- Managed cash register transactions, ensuring accuracy in cash handling.
- Performed opening and closing duties including restocking supplies.
Hostes Y Cajera
Hotel Los Lagos Resort And Spa
La Fortuna
07.2019 - 04.2020
- Greeted and seated guests promptly in a welcoming manner.
- Managed reservations and maintained accurate seating charts.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assisted servers in bussing tables when needed during busy periods.
Personal Host ;Recepción y Concierge
Nayara Resorts Spa And Gardens
11.2017 - 11.2018
- Welcomed guests warmly and ensured a positive first impression.
- Assisted guests with inquiries and special requests efficiently.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Processed payments from customers using a POS system.
Hostess y Cajera
tabacon Termal Resort And Spa
La Fortuna
03.2017 - 11.2017
- Greeted guests warmly and ensured a welcoming atmosphere at the resort.
- Managed reservations and organized seating arrangements efficiently for smooth operations.
- Provided guests with menu information and answered inquiries about dining options.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Introduccion Basico Barista -
Lalaland Coffee School
Ciudad Quesada,San Carlos05.2024
Bartender y Mixologo -
9Art Academy
La Fortuna, San Carlos01.2021
Especializacion Tiki -
RE AL Coctel Ingredients
La Fortuna,San Carlos05.2020
Frances conversacional nivel 1 -
Instituto De Idiomas CR
Cuidad Quesada ,San Carlos01.2019
Relaciones Humanas y manejo de conflictos -
INA
La Fortuna,San Carlos01.2016
Ingles Ejecutivo Para Servicios -
INA
La Marina, San Carlos01.2015
Skills
- Customer service
- Beverage preparation
- Inventory management
- Cash handling
- Point of sale
- Reservation management
- Attention to detail
- Customer relations
References
Erick Orosco, A&B manager, The Springs Resort And Spa, 61845586, fbmanager@thespringscostarica.com
Languages
- Inglés
- Francés
- Inglés, Avanzado
- Francés, Basico
Additional Information
Licencia B1, Carnet de Manipulacion de Alimentos, Transporte Propio
Timeline
Salonera
The Springs Resort and Spa
03.2023 - 04.2025
Salonera y Bartender
Restaurante y pizzeria el Mirador
04.2022 - 02.2023
Salonera y Bartender
Restaurante doña Luiza
07.2021 - 04.2022
Hostes Y Cajera
Hotel Los Lagos Resort And Spa
07.2019 - 04.2020
Personal Host ;Recepción y Concierge
Nayara Resorts Spa And Gardens
11.2017 - 11.2018
Hostess y Cajera
tabacon Termal Resort And Spa
03.2017 - 11.2017
Introduccion Basico Barista -
Lalaland Coffee School
Bartender y Mixologo -
9Art Academy
Especializacion Tiki -
RE AL Coctel Ingredients
Frances conversacional nivel 1 -
Instituto De Idiomas CR
Relaciones Humanas y manejo de conflictos -
INA
Ingles Ejecutivo Para Servicios -
INA