Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leonardo Nahum Obando Salazar

Call Center Representative / Sales Representative
Goicoechea

Summary

Dynamic professional with expertise in customer service and problem-solving, honed at Foundever Costa Rica. Enhanced customer satisfaction and loyalty by resolving complaints with empathy and precision. Demonstrated adaptability and strong product knowledge, contributing to sales growth. Successfully coached and tailored training programs as a Karate Instructor at Academia AMG.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

4
4
years of professional experience
1
1
Certification
2
2
Languages

Work History

Karate Instructor

Academia AMG
04.2022 - 01.2024
  • Coached new students by breaking down techniques into simple moves.
  • Evaluated student performance to determine promotion in rank.
  • Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
  • Tailored class content based on age groups and skill levels to provide appropriate challenges for each participant.
  • Scheduled individual and group lessons to improve student skills.
  • Enhanced students'' physical fitness by incorporating rigorous karate training sessions and techniques.

Customer Service Representative

Foundever Costa Rica
02.2024 - 02.2026
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

Liceo De Moravia
Moravia, Costa Rica
12-2022

Skills

Customer service

Certification

It Essencials

Timeline

Customer Service Representative

Foundever Costa Rica
02.2024 - 02.2026

It Essencials

01-2023

Karate Instructor

Academia AMG
04.2022 - 01.2024

High School Diploma -

Liceo De Moravia
Leonardo Nahum Obando SalazarCall Center Representative / Sales Representative