LESLIE PITA G.

• Configured and implemented automated Windows installation solutions to optimize setup time and reduce manual intervention.
• Executed user profile management strategies with FSLogix to streamline access and improve system performance.
• Achieved improved security posture through effective management of Kerberos authentication. Enhanced user access efficiency by implementing strategic delegation practices. Resolved authentication challenges, leading to increased operational effectiveness.
• Optimized Windows shell settings to enhance system performance and user experience.
• Conducted comprehensive network diagnostics and implemented solutions to maintain operational efficiency.
• Managed integration and operational support of centralized controller solutions, optimizing remote software defined networking (SDN) performance.
• Implemented and maintained desktop services configurations in Azure and AWS environments to ensure optimal performance and user accessibility.
• Analyzed network logs and diagnostics to troubleshoot issues, facilitating swift resolution and maintaining optimal network functionality.
• Utilized server management tools to enhance operational efficiency and streamline processes.
• Oversaw Hyper-V management and virtual machine deployment processes to enhance operational efficiency. Coordinated with IT teams to streamline VM provisioning and resource allocation. Drove initiatives to improve virtualization strategies and infrastructure stability.
• Developed and maintained active directory configurations to support organizational IT infrastructure.
• Led initiatives to analyze network traffic patterns and optimize performance. Oversaw network tracing efforts to ensure efficient data flow. Developed strategies to improve network reliability and reduce downtime.
• Managed deployment and maintenance of public key infrastructure (PKI) to enhance security protocols.
• Executed group policy management strategies to optimize system performance and user access controls.
• Coordinated DNS deployment management processes, facilitating seamless integration and configuration.
• Achieved streamlined incident and change management processes, resulting in improved service reliability. Enhanced problem resolution strategies, contributing to increased customer satisfaction. Drove initiatives that led to more effective tracking and documentation of incidents.
• Analyzed system logs and performance metrics to troubleshoot and mitigate hangs and crashes in Windows Network Virtualization (Hyper-V SDN).
• Executed troubleshooting procedures for performance issues, leveraging PerfMon and additional diagnostic resources.
• Collaborated with engineering teams to identify product enhancements based on customer feedback.
• Developed and maintained knowledge base articles to streamline support processes and improve response times.
• Provided training sessions for junior staff, fostering a collaborative learning environment and enhancing team capabilities.

• Active Directory and topology management.
• Remote Desktop Services configuration and management manage permissions for users or groups, or via GPO.
• PowerShell scripting.
• Automated installation of Windows SCCM.
• Office 365 administration and management.
• Implemented and supported SD-WAN solutions for enterprise networks to optimize traffic flow and improve application performance.
• Configured and monitored SD-WAN controllers and edge devices, ensuring secure connectivity across multiple sites.
• Integrated SD-WAN with existing network infrastructure, leveraging dynamic path selection and centralized policy management.
• Troubleshoot SD-WAN deployments, resolving connectivity and performance issues in hybrid WAN environments.
• Advanced windows management.
• Printing configuration and management.
• Windows Activation/Licensing.
• Trained new staff on company protocols, fostering a culture of continuous learning and support.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Provided technical support for on-site and remote employees, resolving hardware, software, and
IT-related issues.
Managed Active Directory user accounts, Office 365 administration, SAP support, and Microsoft
Azure troubleshooting.
Supported Cisco applications, UCMP server management, and phone extension configurations.
Administered BitLocker, SharePoint, PowerApps, and other cloud-based tools within enterprise
environments.
Cloud tools management and governance, optimizing cloud-based workflows and resources.
Strong expertise in Microsoft Active Directory and domain services for user provisioning and
access control.
Google Cloud support, management and troubleshooting for advanced users.