LESLIE PITA G.

Provided advanced technical support for enterprise Windows environments and Azure Virtual Desktop
(AVD).
• Resolved escalated incidents involving Windows performance, Active Directory, Kerberos authentication,
FSLogix, and virtualization.
• Conducted root-cause analysis using Event Viewer, performance monitoring, and diagnostic tools.
• Supported cloud-based desktop environments within Microsoft Azure ensuring scalability and reliability.
• Collaborated with engineering and infrastructure teams to implement long-term solutions.
• Assisted customers with deployment, configuration, and optimization of AVD environments.
• Developed technical documentation and troubleshooting guides.
• Automated installation of Windows and FSLogix profile management.
• Configured Windows Shell environments, delegation policies, and Kerberos authentication.
• Executed end-to-end network troubleshooting across enterprise environments.
• Managed endpoint security using EDR platforms and security agent policies alert tuning, triage, and
remediation coordination.
• Performed investigation and remediation workflow based on EDR detections, correlating logs across
Windows endpoints.
• Managed desktop services across Azure, AWS, and Nerdio platforms.
• Validated endpoint remediation actions triggered by security findings detections, ensuring user impact
was minimized with Azure, FSlogixs.
• Administered Hyper-V environments, VM deployments, and Active Directory infrastructure.
• Contributed to Microsoft Architect Design projects: scalable AVD architectures, hybrid networking,
secure identity management.
• Drove remediation by creating Intune compliance policies and triggering update deployments, applying
severity scoring to prioritize vulnerabilities.
• Managed browser extensions and agents, hardening, and policy enforcement

• Active Directory and topology management.
• Remote Desktop Services configuration and management manage permissions for users or groups, or via GPO.
• PowerShell scripting.
• Automated installation of Windows SCCM.
• Office 365 administration and management.
• Implemented and supported SD-WAN solutions for enterprise networks to optimize traffic flow and improve application performance.
• Configured and monitored SD-WAN controllers and edge devices, ensuring secure connectivity across multiple sites.
• Integrated SD-WAN with existing network infrastructure, leveraging dynamic path selection and centralized policy management.
• Troubleshoot SD-WAN deployments, resolving connectivity and performance issues in hybrid WAN environments.
• Advanced windows management.
• Printing configuration and management.
• Windows Activation/Licensing.
• Trained new staff on company protocols, fostering a culture of continuous learning and support.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

• Provided technical support for on-site and remote employees, resolving hardware, software, and
  IT-related issues.
  Managed Active Directory user accounts, Office 365 administration, SAP support, and Microsoft
  Azure troubleshooting.
  Supported Cisco applications, UCMP server management, and phone extension configurations.
  Administered BitLocker, SharePoint, PowerApps, and other cloud-based tools within enterprise
  environments.
  Cloud tools management and governance, optimizing cloud-based workflows and resources.
  Strong expertise in Microsoft Active Directory and domain services for user provisioning and
  access control.
  Google Cloud support, management and troubleshooting for advanced users.