LINDA CHAMORRO P
Technical Support
San José
Summary
Customer service professional with over two years of experience in technical support and operations at Amazon. Proven ability to troubleshoot devices and resolve customer issues effectively through calls and chats. Skilled in providing comprehensive information about products and services while maintaining high customer satisfaction. Detail-oriented with strong organizational skills, capable of managing multiple tasks in a fast-paced environment. Passionate about delivering exceptional service and contributing to team success.
Overview
2
2
Languages
Work History
D2AS Associate -MX , CS Operations
8/11/2022- 2024 ( Currently - 2 Years,10 Months)
- Provided customer support via calls and chat to troubleshoot device issues.
- Escalated tickets to advanced technicians for resolution of complex problems.
- Demonstrated empathy for customer needs, prioritizing them effectively.
- Offered administrative support for payroll, calendars, meetings, and training events.
- Familiar with a variety of device platforms (desktops, laptops, tablets, mobiles, gaming consoles, streaming devices) and digital services (videos, music, apps, video games, streaming content, cloud storage) and associated technical terminology.
- Maintained basic awareness of Amazon’s devices and digital services (subscriptions).
- Translated complex technical information into simple language to facilitate seamless troubleshooting.
- Reviewed weekly performance metrics, identifying top performers and meeting goals consistently.
- Facilitated team-building activities during meetings to foster collaboration and strengthen relationships.
Customer Service Associate - Spanish
18/10/2021 - 7/11/2022
- Delivered first-level support to customers, effectively resolving concerns to enhance customer satisfaction.
- Provided comprehensive and knowledgeable information about retail products and services, ensuring a positive customer experience.
- Assessed customer needs to deliver appropriate solutions.
Volunteer AIESEC-Costa Rica
Back Office - Administration 2020-2021(October)
- Provided tracking information and necessary documents to volunteers prior to their arrival in the country to ensure smooth project initiation.
- Verified volunteers' compliance with AIESEC contracts, including validation of passports and flight tickets.
Education
TECHNICAL DEGREE IN HUMAN RESOURCES , UPI
ENGLISH COURSE,UCR
TECHNICAL DEGREEIN CYBERSECURITY, CENFOTEC
BACHELOOR DEGREE , COLEGIO MÉXICO
05.2001 -
Skills
Detailed Oriented
Problem Solver
Microsoft Office
Customer Service
Time Management
Communication
Adaptability
Team Collaboration
Critical Thinking
Active Listening and Communication
Timeline
BACHELOOR DEGREE , COLEGIO MÉXICO
05.2001 -
D2AS Associate -MX , CS Operations
8/11/2022- 2024 ( Currently - 2 Years,10 Months)
Customer Service Associate - Spanish
18/10/2021 - 7/11/2022
Volunteer AIESEC-Costa Rica
Back Office - Administration 2020-2021(October)
TECHNICAL DEGREE IN HUMAN RESOURCES , UPI
ENGLISH COURSE,UCR
TECHNICAL DEGREEIN CYBERSECURITY, CENFOTEC
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