Lindsay Venegas Hernández
Alajuela
Summary
Undergoing Bachelor of Medicine Studies (awaiting for internship) on other health-related areas and production with extensive experience in Medical Industry Focus on complaints, reportability for regulatory bodies such as FDA knowledge in the creation of MedWatch, data collection handling and processing of the Complaint following up and closing. Very proactive, organized, Analytics with good relationships interpersonal and high disposition to Learn something new.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Analyst
Genpact
07.2023 - Current
- Creation of the first complaints department in Costa Rica for this company
- Data analysis
- Receive medical information by various medical companies, or Medical Device´s users for Initial Complaint Creation and risk consideration regarding Client´s Reports
- Entering data into the system
- Resolving discrepancies on batch numbers, serial, and devices received in the system
- Entry of lab analysis results and DHR
- Follow-up calls to different medical centers to collect Missing Medical Case Information
Medical Analyst
Allergan Medical
08.2022 - 07.2023
Administrative & Service Assistant to the Client
08.2019 - 08.2022
- Inauguration of the Costa Rica LATAM route
- Customer service at counter on various airlines
- Complaint Handling
- Data analysis in different airport systems to Determine the Weight Balance Calculation
- Administrative and operational tasks in air logistics
Quality Assurance Analyst
Confluent
01.2017 - 01.2018
- Conducted root cause analysis for recurring defects to prevent future issues.
- Identified potential software bugs by conducting thorough test cases and user acceptance testing.
- Monitored software performance post-deployment to identify areas for improvement.
- Improved product functionality by analyzing user feedback and implementing necessary changes.
Manufacturing Operator
SMC
01.2015 - 01.2018
- Operated machining equipment safely with team of operators.
- Trained new employees on company policies, equipment operation, and best practices, fostering a positive work environment and team cohesion.
- Inspected products and machines to maintain quality and efficiency based on SOP.
Education
Bachelor's degree - mechatronic engineering
Instituto Nacional de Aprendizaje
01.2025
Medicine and surgery -
Universidad Internacional de las Americas
01.2025
Diploma - microbussines managment
Instituto Nacional de Aprendizaje
01.2021
Diploma - bussines intelligence
Instituto Nacional de Aprendizaje
01.2021
Diploma - productive managment of mucroenterprises
Instituto Nacional de Aprendizaje
01.2020
Diploma - approach to patients with chronic diseases
Carlos Slim Foundation
01.2020
Diploma - approach to pregnant women
Carlos Slim Foundation
01.2020
Diploma - managment of virtual learning environments
Carlos Slim Foundation
01.2020
Project managent -
Universidad Técnica Nacional
01.2019
Skills
- HIPAA compliance
- Medical education
- Healthcare analytics
- Health informatics
- Clinical research
- Medical device analysis
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Critical thinking
- Claims processing
Certification
- Basic Occupational Health, Instituto Nacional de Aprendizaje, 2020
- Mechanical Ventilation for Covid 19, Harvard Medical School, 2021
- Respiratory Viruses, Panamerican Health Organization, 2021
- Oral Health, Panamerican Health Organization, 2021
- Ophthalmology, Nephrology I and II, Online medical platform Nodus, 2023
- Diabetes, COVID 19, HTA, Online medical platform Nodus, 2024
- Introduction to Scrum Master Training, Online platform / Quest, 2023
- Scrum Fundamentals, Online platform / Quest, 2023
- Cybersecurity, Online platform / Quest, 2024
English
Upper intermediate
Languages
English
Upper intermediate (B2)
Portugués
Elementary (A2)
Chinese (Mandarin)
Elementary (A2)
Timeline
Medical Analyst
Genpact
07.2023 - Current
Medical Analyst
Allergan Medical
08.2022 - 07.2023
Administrative & Service Assistant to the Client
08.2019 - 08.2022
Quality Assurance Analyst
Confluent
01.2017 - 01.2018
Manufacturing Operator
SMC
01.2015 - 01.2018
Bachelor's degree - mechatronic engineering
Instituto Nacional de Aprendizaje
Medicine and surgery -
Universidad Internacional de las Americas
Diploma - microbussines managment
Instituto Nacional de Aprendizaje
Diploma - bussines intelligence
Instituto Nacional de Aprendizaje
Diploma - productive managment of mucroenterprises
Instituto Nacional de Aprendizaje
Diploma - approach to patients with chronic diseases
Carlos Slim Foundation
Diploma - approach to pregnant women
Carlos Slim Foundation
Diploma - managment of virtual learning environments
Carlos Slim Foundation
Project managent -
Universidad Técnica Nacional
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