Lisa Mackey
Costa Rica
Summary
Professional running my own business as a Residential Real Estate Appraiser for sixteen years. Excelling in analytical thinking, data entry, and report writing. Maintained client satisfaction through timely, detailed reports and effective communication, while consistently meeting timelines. Strong organizational skills and accuracy.
Thirteen years experience as a special education teacher and social worker maintaining records on students and adult clients. Keeping and reporting personal data and plans.
Most recently an Air B&B host and manager of my own rental property. Organize and coordinate property rental, overseeing maintenance, advertising and cleaning.
Overview
43
43
years of professional experience
Work History
Rental Agent
Self Employed
11.2016 - Current
- Assisted with property showings, providing potential tenants with information on rental options and amenities.
- Learned and utilized property management software to streamline the rental application process.
- Supported customer inquiries by answering questions and providing timely updates on rental listings.
- Collaborated with team members to maintain accurate records of tenant applications and lease agreements.
- Contributed to marketing efforts by promoting available properties through social media platforms and online listings.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Managed move-in/move-out processes efficiently, ensuring smooth transitions between tenants.
- Increased customer satisfaction by providing personalized rental suggestions based on client needs and preferences.
- Arranged for cleaning and upkeep to keep properties presentable for potential tenants.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Residential Real Estate Appraiser
The Appraisal Practice
08.2000 - 11.2016
- Conducted comprehensive residential property appraisals to determine market value and assess investment potential.
- Utilized advanced appraisal software to prepare detailed reports and analyses for clients and stakeholders.
- Collaborated with real estate agents to gather market data and enhance valuation accuracy.
- Mentored junior appraisers, providing guidance on best practices and industry standards.
- Analyzed trends in local real estate markets to inform strategic decision-making for clients.
- Presented findings to clients, clearly articulating valuation results and supporting documentation effectively.
- Inspected new and existing properties and noted distinctive characteristics.
- Took photographs of interior and exterior of buildings to properly document features and conditions.
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Completed appraisals on pre-set number of properties to meet weekly production goals.
- Increased client satisfaction levels through prompt delivery of high-quality valuation services tailored to their specific needs and requirements.
- Developed strong relationships with clients through exceptional customer service skills, including clear communication and prompt response times.
- Analyzed zoning ordinances, tax records, regional sales data along with public land records to determine highest-and-best-use scenarios for each subject property evaluated.
- Attended continuing education courses regularly to stay up-to-date on industry regulations, legislation changes, and emerging trends in the field of real estate appraisal.
- Established credibility with clients by providing timely, detailed, and professional appraisal reports that adhered to industry standards.
- Enhanced property valuation accuracy by conducting thorough research and analysis of market trends, comparable properties, and local economic factors.
- Conducted site visits at various residential properties to assess physical characteristics, condition, quality of construction materials and other relevant factors impacting overall value estimation.
- Improved report turnaround time by organizing workload effectively, prioritizing assignments based on client deadlines and complexity of tasks involved.
- Researched land, property and market values to complete estimations.
- Completed thousands of appraisals, supporting property transactions or for legal purposes.
- Completed inspections of properties and property improvements to determine market values.
- Computed final estimation of property values, taking into account depreciation, value comparisons of similar properties and income potential.
- Inspected properties first-hand, collected measurements and reviewed historical documents to complete thorough evaluations.
- Conducted thorough market analysis to determine property values and trends.
- Developed detailed appraisal reports adhering to industry standards and regulations.
Special Education Teacher
Bedford County Public Schools
06.1997 - 08.2000
- Developed individualized education plans tailored to student needs and learning styles.
- Implemented behavioral intervention strategies to enhance student engagement and participation.
- Monitored and assessed student progress, adjusting teaching methods accordingly for optimal outcomes.
- Collaborated with multidisciplinary teams to coordinate services and support for students with disabilities.
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Developed and executed behavioral intervention plans, leading to decrease in disruptive behaviors and increase in classroom participation.
- Developed individualized education plans to meet diverse student needs.
Special Education Teacher
Lynchburg City Schools
05.1987 - 08.1997
- Advocated for inclusive classroom environments that promote diversity and acceptance among peers.
- Provided targeted instructional support to struggling learners, identifying specific areas for improvement and designing effective intervention plans.
- Taught students across multiple classifications and degrees of special needs.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Instructed students with physical and cognitive disabilities.
- Partnered with standard education teachers from across academic departments.
- Implemented individualized education plans for students with diverse learning needs, ensuring personalized support.
Social Worker
Campbell County Social Services
01.1983 - 05.1985
- Coordinated case management services, ensuring comprehensive support for clients' emotional and social challenges.
- Developed and implemented intervention plans tailored to specific client circumstances and goals.
- Conducted assessments to determine clients' needs, strengths, and areas requiring support or intervention.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
Education
Master of Science - Special Education
Lynchburg College
Lynchburg, VAReal Estate Appraising
Real Estate Appraisers
Roanoke, VABachelor of Science - Sociology
Virginia Polytecnical Institute And State University
Blacksburg, VA08-1983
Skills
- Time management
- Customer service
- Attention to detail
- Multitasking ability
- Reliability
- Organizational skills
- Decision-making
- Data entry
- Task prioritization
- Analytical thinking
- Professionalism
- Schedule management
- Record keeping
- Time management abilities
- Written communication
- Document management
- Analytical skills
- Accountability
Timeline
Rental Agent
Self Employed
11.2016 - Current
Residential Real Estate Appraiser
The Appraisal Practice
08.2000 - 11.2016
Special Education Teacher
Bedford County Public Schools
06.1997 - 08.2000
Special Education Teacher
Lynchburg City Schools
05.1987 - 08.1997
Social Worker
Campbell County Social Services
01.1983 - 05.1985
Master of Science - Special Education
Lynchburg College
Real Estate Appraising
Real Estate Appraisers
Bachelor of Science - Sociology
Virginia Polytecnical Institute And State University
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