Lissette Navarro
Brooklyn
Summary
Dedicated professional with a strong hospitality background at Uhaul Moving And Storage and exceptional customer service skills honed at Van Wyck Pharmacy. Proven ability to enhance customer satisfaction through effective communication and teamwork, while maintaining a clean and sanitary environment. Committed to resolving conflicts with empathy and professionalism. Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Overview
30
30
years of professional experience
Work History
Housekeeper
Uhaul Moving And Storage
12.2018 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Customer Service Representative
Van Wyck Pharmacy
08.1995 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Clara Barton High Shool
06.1991
Skills
- Customer-oriented
- Effective communication skills
- Customer service-focused
- Hospitality background
- Customer service
- Teamwork
Languages
English
Timeline
Housekeeper
Uhaul Moving And Storage
12.2018 - Current
Customer Service Representative
Van Wyck Pharmacy
08.1995 - 12.2018
High School Diploma -
Clara Barton High Shool
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