Lizzy Ortega
University Intern For Engineering For Operations And Logistic Management
Choloma
Summary
Accomplished Quality Assurance Analyst and Customer Service Representative with a proven track record at Collective Solution International. Expert in enhancing customer loyalty through empathetic service and streamlining QA processes for efficiency. Skilled in active listening and problem-solving, ensuring high-quality standards and operational excellence.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Collective Solution International
2020.07 - 2021.10
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Quality Assurance Analyst
Zero Variance
2019.07 - 2019.11
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Customer Service Representative Intern
Allied Global
2016.01 - 2017.12
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Assisted customers with product selection, ensuring positive experiences and repeat business.
Education
Engineering in Operations And Logistic Management - Logistics Management
Universidad De San Pedro Sula
San Pedro Sula, Honduras 2001.05 -
Bachelor of Science - Science, Technology, And Society
Shaday Institute
San Pedro Sula, Honduras 2001.05 -
Skills
Customer Service
Active Listening
Problem-solving abilities
Data Entry
Appointment Scheduling
Live chat support
Documentation
Quality Control
Administrative Support
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Collective Solution International
2020.07 - 2021.10
Quality Assurance Analyst
Zero Variance
2019.07 - 2019.11
Customer Service Representative Intern
Allied Global
2016.01 - 2017.12
Engineering in Operations And Logistic Management - Logistics Management
Universidad De San Pedro Sula
2001.05 -
Bachelor of Science - Science, Technology, And Society
Shaday Institute
2001.05 -
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