Lorelli Obando
Global Service Human Resources Specialist
Goicoechea
Summary
Strategic Human Resources Specialist with over 6 years of progressive experience at Amazon, specializing in global HR operations and process optimization. Proven track record in leading international business expansions, process improvement initiatives, and change management across EMEA, APJC, APAC, and LATAM regions. Recognized for developing innovative solutions that enhance operational efficiency, ensure regulatory compliance, and drive stakeholder satisfaction.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Human Resources Specialist
Amazon
11.2023 - Current
- Orchestrate end-to-end global hiring processes across multiple regions, ensuring strict compliance with local and international regulations
- Lead complex business expansion initiatives, managing implementation from discovery through stabilization phases
- Design and execute comprehensive BPM frameworks utilizing Lean Six Sigma methodologies to streamline operations
- Develop automation solutions and process improvements that enhance both candidate and recruiter experiences
- Partner with tech teams to identify and implement efficiency opportunities
- Create and maintain detailed process documentation, standard operating procedures, and training materials
- Establish quality control measures and conduct regular audits to ensure consistent service delivery
- Build scalable solutions for process gaps identified through systematic analysis
- Document and track business requirements for system enhancements
- Lead cross-functional process improvement initiatives, ensuring seamless integration across teams
- Serve as primary escalation point and subject matter expert for complex operational challenges
- Provide strategic recommendations and root cause analysis for process optimization
- Mentor and coach team members on process adherence and best practices
- Foster strong partnerships with international stakeholders to ensure transparent process flows
- Drive change management initiatives through effective communication and stakeholder engagement
Human Resources Assistant
Amazon
09.2020 - 10.2023
- Company Overview: Project Management & Process Implementation
- Pioneered new hiring processes for LATAM region, developing comprehensive documentation and training materials
- Led multiple country expansion projects, managing change implementation and stakeholder communications
- Created resource databases and SOPs that significantly improved team efficiency
- Collaborated with cross-functional teams to identify and implement process automation opportunities
- Managed relationships with key stakeholders across multiple business units and regions
- Developed and maintained tracking systems for process performance metrics
- Provided guidance and support to new hires throughout their onboarding journey
- Built strong partnerships with recruiters and hiring managers to ensure smooth operations
Customer Service Representative
Amazon
03.2017 - 09.2020
- Led team initiatives for task prioritization and project management
- Developed performance metrics that improved service delivery effectiveness
- Managed complex customer relationships while maintaining high satisfaction rates
- Coordinated cross-functional communication to ensure service quality
- Demonstrated strong problem-solving skills in handling escalated issues
Education
Certification - Lean Six Sigma
Udemy
05.2001 - Current
Technical Degree - Human Resources
San Marcos University
01.2020 - 12.2020
Bachelor of Science - Nursery
Hispanoamerican University
San José, Costa Rica 05.2001 -
Skills
- Advanced Excel
- MS Office Suite
- Business Process Management (BPM)
- Process Automation Tools
- HR policies and procedures
- Global Process Implementation
- Stakeholder Management
- Project Management
- Change Management
- Process Optimization
- Training & Development
Timeline
Human Resources Specialist
Amazon
11.2023 - Current
Human Resources Assistant
Amazon
09.2020 - 10.2023
Technical Degree - Human Resources
San Marcos University
01.2020 - 12.2020
Customer Service Representative
Amazon
03.2017 - 09.2020
Certification - Lean Six Sigma
Udemy
05.2001 - Current
Bachelor of Science - Nursery
Hispanoamerican University
05.2001 -
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