Lorenzo Ramirez Solano

• Assisted in troubleshooting technical issues for clients, enhancing customer satisfaction.
• Provided support in product demonstrations, explaining features and benefits to potential users.
• Collaborated with senior advisors on client projects, gathering insights for improved solutions.
• Conducted research on emerging technologies to inform team discussions and recommendations.
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• Notificaba a personas que tenian sin hacer mantenimiento meses o años
• Estuve ordenando una Planilla de Excel sobre registro de clientes de enero del 2025 hasta abril cosa que estaba muy mal hecho y logre resolver en poco tiempo y con 0 conocimiento logre terminarlo en menos de 5 dias.
• Tuve una conversacion con una persona que hablaba ingles nativo y entendi todo y servi de traductor tanto para mi equipo y la persona que atendi para explicar que queria la persona a los jefes y compañeros ya que no entendian ingles y logramos hacer un proyecto de agrandamiento de la empresa gracias a eso
• Engaged with customers to gather feedback, identifying areas for service enhancement.
• Supported the preparation of presentations for client meetings, ensuring clarity and professionalism.
• Served as primary point of contact for triaging technical issues.
• Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
• Offered insight into standard methodologies and common obstacles faced by competing companies, based on experiences with past clients and third-party research.
• Contributed technical oversight to assist team project fulfillment.
• Reduced downtime and improved productivity with proactive troubleshooting and timely resolution of technical issues.
• Enhanced system performance by conducting thorough technical assessments and providing expert recommendations.
• Served as a key liaison between clients and internal teams, facilitating clear communication on project requirements and deliverables.
• Evaluated technical control manuals and operational documentation, editing content for clarity and compliance.
• Assisted customers with inquiries and provided product information to enhance satisfaction.
• Managed customer complaints effectively, ensuring timely resolution and follow-up.
• Utilized customer relationship management software to log interactions and track issues.
• Collaborated with team members to improve service delivery and workflow efficiency.
• Maintained up-to-date knowledge of products and services to better assist customers.
• Prepared reports on customer feedback to identify trends and areas for improvement.
• Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Collaborated with product team to communicate customer feedback, resulting in product enhancements.
• Coordinated with logistics department to expedite shipping for urgent customer orders.
• Customized support strategies for high-priority clients to ensure their specific needs were met.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Improved resolution time with effective problem-solving for customer complaints.
• Estuve Atendiendo y haciendo llamadas telefonicas

• Assisted customers in product selection and provided knowledgeable recommendations.
• Maintained store cleanliness and organized merchandise displays for optimal presentation.
• Processed transactions accurately and efficiently using point-of-sale systems.
• Supported inventory management by restocking shelves and conducting stock checks.
• Engaged with customers to understand their needs and enhance shopping experience.
• Handled customer inquiries and resolved issues promptly to ensure satisfaction.
• Learned company policies and procedures to provide accurate information to customers.
• Assisted customers in selecting products and provided information on features and benefits.
• Maintained product displays and ensured shelves were stocked effectively.
• Learned company policies and procedures to support daily operations effectively.
• Contributed to a positive shopping experience through friendly interactions with customers.
• Provided optimal customer engagement, resulting in increased sales conversions.
• Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
• Adhered to company safety policies regarding floor management and customer interactions.
• Resolved customer complaints professionally, ultimately retaining their loyalty to the store.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Boosted sales revenue through the effective demonstration of product features and benefits.
• Assisted in inventory management, ensuring accurate stocking levels and timely replenishment of merchandise.
• Processed special orders for customers, ensuring prompt delivery times met or exceeded expectations.
• Applied company standards to merchandise placements and presentations.
• Rotated merchandise according to supervisor direction, maintaining fresh and attractive sales floor displays.
• Promoted warranty sales, loyalty rewards and more.
• Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
• Delivered outstanding customer service by addressing inquiries promptly and courteously.
• Enhanced customer retention rates by following up on purchases, offering support, and recommending future products based on their preferences.
• Provided knowledgeable guidance in assisting customers with locating desired items quickly within the store layout.
• Facilitated timely returns and exchanges while adhering to company policies, ensuring customer satisfaction remained high.
• Increased customer satisfaction by actively listening to their needs and providing tailored product recommendations.
• Implemented upselling techniques to maximize transaction value and drive additional sales revenue.
• Provided information on company offerings to promote products and services to customers.
• Utilized point-of-sale systems efficiently, ensuring accurate transactions and minimizing errors.
• Greeted customers and helped with product questions, selections, and purchases.
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items, and join reward programs.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Logre recibir cumplidos debido a mi gran desempeño proactividad y mi gran habilidad de conocimiento de deportes me ayudo a poder atender clientes de manera fluida sin errores hice ventas de raquetas, ropas,bolas de basket, pesas,gorras,productos de yoga entre muchos otros recibi cumplidos con el mismo gerente de la tiend quien me felicito debido a que cuento con habilidades que le habian comentado queria corroborar por su cuenta y se dio cuenta que era cierto lo que le comento un compañero que me hizo una observacion indicandome que estaba por fuera de aparte de lo que esperaba podia desempeñar que la verdad me queria en su equipo y estaba contento de poder trabajar con alguien tan enfocado y discplinado.

• Assisted customers with product selections and inquiries to enhance shopping experience.
• Maintained cleanliness and organization of sales floor to ensure positive store appearance.
• Operated point-of-sale systems efficiently to process transactions accurately.
• Collaborated with team members to achieve daily sales goals and improve customer service standards.
• Brinde una atencion al cliente excelente.
• Restocked merchandise on shelves to maintain inventory levels and product availability.
• Handled returns and exchanges, ensuring customer
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satisfaction through effective problem-solving.

• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
• Collaborated with team members to meet and exceed monthly sales targets consistently.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
• Logre atender a personas que solamente hablaban ingles con fluides logre atender sus dudas y posteriormente venderles lo que necesitaban de perfumeria entre otros cosmeticos.
• Recibi muchos cumplidos de mi jefatura por mi puntualidad mi servicio al cliente y mi esfuerzo de parte de clientes tambien.

• Assisted customers in product selection and provided exceptional service to enhance shopping experience.
• Maintained knowledge of current promotions and sales to effectively communicate with customers.
• Operated point-of-sale system accurately for processing transactions and managing returns.
• Collaborated with team members to ensure store cleanliness and organization throughout daily operations.
• Logre establecer buenas relaciones con los clientes lo cual hacia que aveces vinieran a la tienda a comprar ropa solicitando mi ayuda y apoyo e informacion de la mejor opcion
• Recibia cumplidos diarios de que era excelente mi atencion al cliente incluso clientes me daban propina que no podia aceptar.
• Logre memorizar el catalogo completo de ropa atendiendo clientes de manera eficaz y efectiva pudiendo atender a varios clientes y sus necesidades sin problema alguno haciendo ventas a gran velocidad debido a mi gran capacidad de rapidez y atencion muchos clientes se iban contentos algunos lastimosamente no se habia lo que buscaba pero igual me agradecian por haberlos ayudado a buscar algo similar y se retiraban.
• Logre generar hasta 800mil colones en un solo dia empezando por primera vez genere mucho mas pero no me quisiron informar cuantas ventas ni clientes atendi pero fueron muchisimos tambien logre generar 1 millon de colones en un dia en ventas a la tienda siendo mi primer trabajo sin experiencia alguna logre dominar todo lo que se me indico que hiciese al pie de la letra y sin margen de error.