Love Jones
Fort Worth,TX
Summary
Driven by a results-focused approach, I leveraged my analytical thinking and problem-solving skills at DHL E-COMMERCE to enhance product compliance and customer satisfaction. My background also includes providing high-quality care at ABROOK PLAZA, showcasing my detail-oriented nature and ability to maintain high standards in diverse settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
DHL E-COMMERCE
08.2018 - 06.2024
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
Certified Nursing Assistant
ABROOK PLAZA
06.2016 - 11.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity
- Assisted patients with daily living activities for enhanced comfort and wellbeing
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Associate of Science Nursing Assistance -
Arlington Career Institute
Arlington, TX02.2016
Bachelor of Science Business Administration -
Cuttington University
Monrovia, Liberia06.2010
Skills
- Detail Oriented
- Quality Assurance
- Analytical Thinking
- Problem-solving skills
Certification
- Outstanding Business Specialists
- Small and medium-size (SMES) Business development analyst
Timeline
Quality Assurance Specialist
DHL E-COMMERCE
08.2018 - 06.2024
Certified Nursing Assistant
ABROOK PLAZA
06.2016 - 11.2018
Bachelor of Science Business Administration -
Cuttington University
Associate of Science Nursing Assistance -
Arlington Career Institute
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