LUCA YE
Sámara
Summary
I am an individual who is passionate about teaching and impacting the lives of others through education. I love creating meaningful connections with students and creating an engaging learning environment for all.
Overview
6
6
years of professional experience
Work History
Tour Guide
Seesight Tour
05.2025 - 07.2025
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
After-school Instructor
Wong Jeong
09.2022 - 03.2023
- Supervised after-school activities, making sure all students completed their homework in the allotted time
- Ensured students remained safe until their parents arrived
- Encouraged students to be responsible for their behaviour
- Tidied up the classroom after all the students' departure
- Responsible for providing snacks
- Provided feedback on students' assignments
- Maintained a close relationship with co-workers.
Receptionist
Ling Zhou
09.2019 - 05.2022
- Provided essential support to the motel owner by working diligently every weekend, overseeing the sign-in and check-out processes, managing room services, and maintaining key organization
- Demonstrated exceptional composure and efficiency during emergency situations, including handling enraged customers or responding to fire hazards
- I effectively stayed calm, promptly sought assistance, and ensured the safety and well-being of guests and staff.
- Offered exemplary customer service by welcoming guests with a warm and friendly demeanour, promptly attending to their needs and inquiries, and ensuring a positive and enjoyable experience throughout their stay
- Collaborated closely with housekeeping and maintenance staff to coordinate room readiness, ensuring that guest accommodations were well-prepared and comfortable upon their arrival
- Assisted in maintaining accurate and up-to-date records, efficiently handling reservation management and ensuring the confidentiality and security of guest information.
Education
Undergraduate degree - History and Political Science
University of Ottawa
05.2027
TEFL Certificate - Education
TEFL
Correos Playa Samara Codigo 50 205 Miniplaza Nicoy08-2025
Skills
- Social Skills
- Positive Interactions
- Tutoring
- Emotional Support
- Character Development
- Enthusiastic and motivating with students
Timeline
Tour Guide
Seesight Tour
05.2025 - 07.2025
After-school Instructor
Wong Jeong
09.2022 - 03.2023
Receptionist
Ling Zhou
09.2019 - 05.2022
Undergraduate degree - History and Political Science
University of Ottawa
TEFL Certificate - Education
TEFL
Hobbies and Interests
Tennis, hiking, gym, and volunteering in the community.
Tennis, Snowboarding, Hiking, and travelling
I am a huge fan in tennis and snowboarding. I have been playing these two
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