Summary
Overview
Work History
Education
Skills
Personal Information
References
Software
Certification
Timeline
Generic
Luis Alpizar Cascante

Luis Alpizar Cascante

Operations Manager I
Curridabat,SJ

Summary

Dynamic Operations Manager with a wealth of industry expertise and a fervent dedication to exceptional management. Renowned for driving transformative change, I excel in optimizing operational efficiency and enhancing organizational performance. Proficient in strategic planning, analytical prowess, and adept leadership, I possess a proven track record of spearheading cross-functional initiatives and overseeing complex projects with precision. Skilled in harnessing Python for data analysis and mining, I leverage cutting-edge technology to extract actionable insights and drive informed decision-making. With a passion for achieving excellence, I thrive in leading high-performing teams towards timely and impactful results.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
2
2
Certifications

Work History

Operations Manager

Amazon
12.2021 - Current
  • Developed and implemented performance standards and procedural changes to drive productivity and quality
  • Managed and evaluated workflow and productivity, making changes where necessary
  • Managed machine learning products, providing early stage support by coordinating logistics to meet customer deliverables at the highest standards
  • Performed data analysis to understand a product performance, calculating takt time, headcount required, understanding hours required for the volume solicited
  • Managed a team of 25 associates, where constant coaching support, performance management and career development support were provided.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.

Customer Service Associate V

Capital One
07.2021 - 12.2021
  • Continually sought to promote the mission and brand of the company by providing excellent customer service at any opportunity
  • Exuded friendliness, professionalism, and enthusiasm for the company mission
  • Upheld the highest standards of honesty and integrity
  • Assisted customers with issues regarding their bank accounts and financial information
  • Assisted with escalated request to ensure maximum customer satisfaction.

Quality Agent

Capital One
02.2021 - 07.2021
  • Performed thorough mid-process inspections to ensure quality assurance
  • Wrote daily reports for accountability and quality assurance
  • Followed policies and procedures related to application methods and quality standards at all times
  • Worked with senior executives to develop problem-solving strategies
  • Developed and executed program plans efficiently
  • Executed the initiatives of the organization and Quality Management Systems.
  • Contributed to cost-saving initiatives by identifying ways to optimize resource utilization without compromising on product integrity.

Customer Service Representative

Capital One
09.2020 - 02.2021
  • Provided basic customer service through inbound calls, solving customer inquiries, consultations and requests that were solicited
  • Provided basic troubleshooting when a customer presented issues with the mobile application
  • Completed requests and banking/financial processes to meet the customer requirements.

Customer Service Representative

AT&T
09.2018 - 09.2020
  • Helped to achieve increases in sales
  • Worked well in a fast-paced environment
  • Trained new sales professionals and provided coaching as needed to maintain company sales success
  • Brought forth excellent customer service skills and a commitment to customer satisfaction
  • Brought forth a dedicated and motivated attitude
  • Handled the execution of customer agreements
  • Demonstrated advanced organizational and communication skills.

Education

Bachelor -

Colegio Seminario
01.2013 - 05.2017

Degree in Biomedical Engineering - undefined

ULACIT
01.2021 - Current

CISCO CCNA - undefined

Castro Carazo
09.2021 - 05.2021

Udemy

Certification - Lean Six Sigma Green Belt

AIGPE
San Jose, Costa Rica
05.2001 -

Skills

SQL Proficiency

Python

Incidents management

Workflow Optimization

Production

Data Analysis

Data Mining

Data Visualization

Project Management

Communication Skills

Organizational Management

Business Planning

Personal Information

  • Place of Birth: San José
  • Date of Birth: 02/10/2000
  • Nationality: Costarricense

References

  • Wilson Venegas Walcott, Sucre, 8774-2476
  • Jose Orlando Barquero, Fundación Omar Dengo, 83040990
  • Felipe Lewis, Amazon, 86290199

Software

Power BI

Python

Office 365

AWS Athena

AWS Redshift

Certification

Certified SQL Developer

Timeline

Certified SQL Developer

02-2024

Operations Manager

Amazon
12.2021 - Current

CISCO CCNA - undefined

Castro Carazo
09.2021 - 05.2021

Customer Service Associate V

Capital One
07.2021 - 12.2021

Quality Agent

Capital One
02.2021 - 07.2021

Degree in Biomedical Engineering - undefined

ULACIT
01.2021 - Current

Customer Service Representative

Capital One
09.2020 - 02.2021

Certified CISCO CCNA Technician

01-2020

Customer Service Representative

AT&T
09.2018 - 09.2020

Bachelor -

Colegio Seminario
01.2013 - 05.2017

Certification - Lean Six Sigma Green Belt

AIGPE
05.2001 -

Udemy
Luis Alpizar CascanteOperations Manager I