Power BI
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Operations Manager I
Curridabat,SJ
Summary
Dynamic Operations Manager with a wealth of industry expertise and a fervent dedication to exceptional management. Renowned for driving transformative change, I excel in optimizing operational efficiency and enhancing organizational performance. Proficient in strategic planning, analytical prowess, and adept leadership, I possess a proven track record of spearheading cross-functional initiatives and overseeing complex projects with precision. Skilled in harnessing Python for data analysis and mining, I leverage cutting-edge technology to extract actionable insights and drive informed decision-making. With a passion for achieving excellence, I thrive in leading high-performing teams towards timely and impactful results.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Operations Manager
Amazon
12.2021 - Current
- Developed and implemented performance standards and procedural changes to drive productivity and quality
- Managed and evaluated workflow and productivity, making changes where necessary
- Managed machine learning products, providing early stage support by coordinating logistics to meet customer deliverables at the highest standards
- Performed data analysis to understand a product performance, calculating takt time, headcount required, understanding hours required for the volume solicited
- Managed a team of 25 associates, where constant coaching support, performance management and career development support were provided.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Customer Service Associate V
Capital One
07.2021 - 12.2021
- Continually sought to promote the mission and brand of the company by providing excellent customer service at any opportunity
- Exuded friendliness, professionalism, and enthusiasm for the company mission
- Upheld the highest standards of honesty and integrity
- Assisted customers with issues regarding their bank accounts and financial information
- Assisted with escalated request to ensure maximum customer satisfaction.
Quality Agent
Capital One
02.2021 - 07.2021
- Performed thorough mid-process inspections to ensure quality assurance
- Wrote daily reports for accountability and quality assurance
- Followed policies and procedures related to application methods and quality standards at all times
- Worked with senior executives to develop problem-solving strategies
- Developed and executed program plans efficiently
- Executed the initiatives of the organization and Quality Management Systems.
- Contributed to cost-saving initiatives by identifying ways to optimize resource utilization without compromising on product integrity.
Customer Service Representative
Capital One
09.2020 - 02.2021
- Provided basic customer service through inbound calls, solving customer inquiries, consultations and requests that were solicited
- Provided basic troubleshooting when a customer presented issues with the mobile application
- Completed requests and banking/financial processes to meet the customer requirements.
Customer Service Representative
AT&T
09.2018 - 09.2020
- Helped to achieve increases in sales
- Worked well in a fast-paced environment
- Trained new sales professionals and provided coaching as needed to maintain company sales success
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Brought forth a dedicated and motivated attitude
- Handled the execution of customer agreements
- Demonstrated advanced organizational and communication skills.
Education
Bachelor -
Colegio Seminario
01.2013 - 05.2017
Degree in Biomedical Engineering - undefined
ULACIT
01.2021 - Current
CISCO CCNA - undefined
Castro Carazo
09.2021 - 05.2021
Udemy
Certification - Lean Six Sigma Green Belt
AIGPE
San Jose, Costa Rica 05.2001 -
Skills
SQL Proficiency
Python
Incidents management
Workflow Optimization
Production
Data Analysis
Data Mining
Data Visualization
Project Management
Communication Skills
Organizational Management
Business Planning
Personal Information
- Place of Birth: San José
- Date of Birth: 02/10/2000
- Nationality: Costarricense
References
- Wilson Venegas Walcott, Sucre, 8774-2476
- Jose Orlando Barquero, Fundación Omar Dengo, 83040990
- Felipe Lewis, Amazon, 86290199
Software
Python
Office 365
AWS Athena
AWS Redshift
Certification
Certified SQL Developer
Timeline
Certified SQL Developer
02-2024
Operations Manager
Amazon
12.2021 - Current
CISCO CCNA - undefined
Castro Carazo
09.2021 - 05.2021
Customer Service Associate V
Capital One
07.2021 - 12.2021
Quality Agent
Capital One
02.2021 - 07.2021
Degree in Biomedical Engineering - undefined
ULACIT
01.2021 - Current
Customer Service Representative
Capital One
09.2020 - 02.2021
Certified CISCO CCNA Technician
01-2020
Customer Service Representative
AT&T
09.2018 - 09.2020
Bachelor -
Colegio Seminario
01.2013 - 05.2017
Certification - Lean Six Sigma Green Belt
AIGPE
05.2001 -
Udemy