Luis Hidalgo Canifru
Recruitment & Selection
Montes De Oca
Summary
A results-oriented HR professional with over 13 years of experience, including 8 years in recruitment and talent management within a fast-paced, customer service-driven environment. Skilled in team leadership, performance management, talent acquisition, and workforce planning. Proven track record in supporting organizational transformation and creating strategies to build diverse, high-performing teams. Adept at collaborating with senior stakeholders to execute talent management initiatives and drive business outcomes. Passionate about empowering employees, enhancing learning, and fostering a culture of continuous improvement.
Overview
11
11
years of professional experience
Work History
Recruitment & Selection Manager
Teleperformance
03.2022 - Current
- Lead recruitment and talent acquisition strategies for the organization, ensuring alignment with business objectives and workforce needs.
- Oversee and mentor a high-performing recruitment team, continuously tracking and improving key performance metrics such as time-to-hire, cost-per-hire, and candidate quality.
- Design and implement new recruiting processes and tools, including job application systems and onboarding procedures, to streamline hiring and improve candidate experience.
- Collaborate with senior leaders to identify strategic workforce requirements, including planning for leadership succession and addressing skill gaps.
- Drive client engagement efforts to create new business opportunities, leveraging recruitment and talent management expertise to support organizational goals.
- Facilitate leadership development programs, ensuring leadership teams are equipped to foster a high-performance culture and drive business success.
- Implement strategies to address operational bottlenecks, improving efficiency and reducing overall recruiting time and cost.
Recruitment Coordinator
Teleperformance
02.2019 - 03.2022
- Managed daily operations of the selection team, ensuring timely delivery of recruitment services and maintaining Teleperformance’s high hiring standards.
- Coordinated recruitment efforts for agent positions across multiple sites, conducting international recruitment activities and supporting interdepartmental communication.
- Conducted talent assessments and maintained tracking of key performance indicators to monitor recruitment effectiveness.
- Led and organized virtual and in-person job fairs, attracting top talent and enhancing the company’s employer brand.
- Ensured smooth onboarding processes, guiding new employees through a seamless transition and fostering early-stage employee engagement.
Selection Specialist
Teleperformance
03.2015 - 02.2019
- Managed end-to-end recruitment processes for agent roles, from sourcing to hiring, with a strong focus on customer service and technical support positions.
- Delivered targeted outreach to potential candidates, reducing time-to-hire by implementing an efficient and timely follow-up process.
- Built and maintained a robust candidate database to ensure quick access to qualified candidates for future hiring needs.
- Acted as a liaison between hiring managers and candidates, ensuring clear communication and alignment of job expectations.
- Organized and led virtual and in-person job fairs to engage with potential candidates and promote Teleperformance’s corporate culture.
Senior Technical Support Representative
Teleperformance
09.2013 - 03.2015
- Recognized as a top performer, consistently exceeding performance targets in technical support across multiple lines of business.
- Delivered technical assistance to customers, troubleshooting and resolving issues related to a wide range of products and services.
- Developed new knowledge base (KB) items and provided coaching to new agents, improving overall team performance and customer satisfaction.
- Led team meetings focused on sharing best practices, addressing common challenges, and improving service delivery.
- Collaborated with cross-functional teams to resolve recurring product issues, driving customer satisfaction and reducing complaints.
Education
Bachelor of Science - Cibersecurity Engineering
Universidad Fidélitas
San José 05.2001 -
Associate of Science - Especialización En Ciberseguridad
Universidad Fidélitas
Online 05.2001 -
Certification - White Belt Six Sigma
International Lean Six Sigma
Online 05.2001 -
Skills
Talent Acquisition & Recruitment
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Recruitment & Selection Manager
Teleperformance
03.2022 - Current
Recruitment Coordinator
Teleperformance
02.2019 - 03.2022
Selection Specialist
Teleperformance
03.2015 - 02.2019
Senior Technical Support Representative
Teleperformance
09.2013 - 03.2015
Bachelor of Science - Cibersecurity Engineering
Universidad Fidélitas
05.2001 -
Associate of Science - Especialización En Ciberseguridad
Universidad Fidélitas
05.2001 -
Certification - White Belt Six Sigma
International Lean Six Sigma
05.2001 -
References
Cinthya Cambronero Lopez
- Associate Director Talent Acquisition, Concentrix
- Phone: +506 8849-0295
Steeve Segura Solano
- Customer Success Manager, ServiceNow
- Phone: +506 6196-1100
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