Luis Hidalgo Canifru
Recruitment & Selection
Montes De Oca
Summary
A results-oriented HR professional with over 13 years of experience, including 8 years in recruitment and talent management within a fast-paced, customer service-driven environment. Skilled in team leadership, performance management, talent acquisition, and workforce planning. Proven track record in supporting organizational transformation and creating strategies to build diverse, high-performing teams. Adept at collaborating with senior stakeholders to execute talent management initiatives and drive business outcomes. Passionate about empowering employees, enhancing learning, and fostering a culture of continuous improvement.
Overview
11
11
years of professional experience
Work History
Recruitment & Selection Manager
Teleperformance
03.2022 - Current
- Lead recruitment and talent acquisition strategies for the organization, ensuring alignment with business objectives and workforce needs.
- Oversee and mentor a high-performing recruitment team, continuously tracking and improving key performance metrics such as time-to-hire, cost-per-hire, and candidate quality.
- Design and implement new recruiting processes and tools, including job application systems and onboarding procedures, to streamline hiring and improve candidate experience.
- Collaborate with senior leaders to identify strategic workforce requirements, including planning for leadership succession and addressing skill gaps.
- Drive client engagement efforts to create new business opportunities, leveraging recruitment and talent management expertise to support organizational goals.
- Facilitate leadership development programs, ensuring leadership teams are equipped to foster a high-performance culture and drive business success.
- Implement strategies to address operational bottlenecks, improving efficiency and reducing overall recruiting time and cost.
Recruitment Coordinator
Teleperformance
02.2019 - 03.2022
- Managed daily operations of the selection team, ensuring timely delivery of recruitment services and maintaining Teleperformance’s high hiring standards.
- Coordinated recruitment efforts for agent positions across multiple sites, conducting international recruitment activities and supporting interdepartmental communication.
- Conducted talent assessments and maintained tracking of key performance indicators to monitor recruitment effectiveness.
- Led and organized virtual and in-person job fairs, attracting top talent and enhancing the company’s employer brand.
- Ensured smooth onboarding processes, guiding new employees through a seamless transition and fostering early-stage employee engagement.
Selection Specialist
Teleperformance
03.2015 - 02.2019
- Managed end-to-end recruitment processes for agent roles, from sourcing to hiring, with a strong focus on customer service and technical support positions.
- Delivered targeted outreach to potential candidates, reducing time-to-hire by implementing an efficient and timely follow-up process.
- Built and maintained a robust candidate database to ensure quick access to qualified candidates for future hiring needs.
- Acted as a liaison between hiring managers and candidates, ensuring clear communication and alignment of job expectations.
- Organized and led virtual and in-person job fairs to engage with potential candidates and promote Teleperformance’s corporate culture.
Senior Technical Support Representative
Teleperformance
09.2013 - 03.2015
- Recognized as a top performer, consistently exceeding performance targets in technical support across multiple lines of business.
- Delivered technical assistance to customers, troubleshooting and resolving issues related to a wide range of products and services.
- Developed new knowledge base (KB) items and provided coaching to new agents, improving overall team performance and customer satisfaction.
- Led team meetings focused on sharing best practices, addressing common challenges, and improving service delivery.
- Collaborated with cross-functional teams to resolve recurring product issues, driving customer satisfaction and reducing complaints.
Education
Bachelor of Science - Cibersecurity Engineering
Universidad Fidélitas
San José 05.2001 -
Associate of Science - Especialización En Ciberseguridad
Universidad Fidélitas
Online 05.2001 -
Certification - White Belt Six Sigma
International Lean Six Sigma
Online 05.2001 -
Skills
Talent Acquisition & Recruitment
Full-cycle recruitment, from job posting to onboarding, ensuring seamless hiring processes
Expertise in screening CVs, interviewing candidates, and maintaining candidate progress records
Proven track record in achieving contractor hiring targets and optimizing recruitment processes
Experience in collaborating with suppliers and managing candidate engagement through approved channels
Resource Planning & Budget Management
Collaborating with leadership to identify and address resourcing needs
Distributing contractor budget allocations through headcount distribution
Handling Purchase Requisitions (PR) and Purchase Orders (PO)
Stakeholder Management
Strong relationship management with Hiring Managers, regional and global directors, suppliers, and vast experience with EOR
Providing effective communication across various organizational levels to ensure alignment on recruitment and resource management
Proven expertise in presentation to actual and potential clients
Process Optimization & KPI Management
Ensuring adherence to processes and KPIs, with a focus on improving efficiency and reducing recruitment timelines and costs
Experience driving the achievement of recruitment targets and process optimizations within recruitment and talent management
Cross-Regional & Global Collaboration
Supporting regional and global teams to meet recruitment and resourcing goals across diverse geographies
Proven ability to adapt to regional recruitment needs while supporting global coordination and alignment
Leadership & Team Management
Managing and mentoring recruitment teams, fostering a high-performance culture and ensuring team alignment with business goals
Experienced in coaching and guiding teams to improve recruitment strategies and efficiency
Workforce & Talent Strategy
Expertise in strategic workforce planning, collaborating on talent strategies including Buy, Build, Borrow, and Bot
Adept at identifying talent gaps, succession planning, and designing leadership development initiatives
Project Management & Execution
Proven ability to lead large-scale recruitment projects, ensuring timely delivery, cost efficiency, and quality outcomes
Experience with project coordination to streamline processes and drive business results
Data-Driven Decision Making
Skilled in utilizing data analytics to assess recruitment and performance metrics, driving continuous improvement in processes and hiring effectiveness
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Recruitment & Selection Manager
Teleperformance
03.2022 - Current
Recruitment Coordinator
Teleperformance
02.2019 - 03.2022
Selection Specialist
Teleperformance
03.2015 - 02.2019
Senior Technical Support Representative
Teleperformance
09.2013 - 03.2015
Bachelor of Science - Cibersecurity Engineering
Universidad Fidélitas
05.2001 -
Associate of Science - Especialización En Ciberseguridad
Universidad Fidélitas
05.2001 -
Certification - White Belt Six Sigma
International Lean Six Sigma
05.2001 -
References
Cinthya Cambronero Lopez
- Associate Director Talent Acquisition, Concentrix
- Phone: +506 8849-0295
Steeve Segura Solano
- Customer Success Manager, ServiceNow
- Phone: +506 6196-1100