Luis Mena
Technology Advisor
San José
Summary
Well-regarded Technology Advisor highly effective at analyzing data and trends to make timely, useful, and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possess excellent problem-solving, communication and interpersonal skills.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Technical Solution Manager/Technical Advisor – Complex Solution Engagements
Kyndryl
2 2017 - Current
- Build and maintain relationships with clients to provide ongoing support.
- Maintain up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Work in tandem with the Kyndryl Consult Partner/AP, Customer Partner and/or Deal Maker on targeted opportunities with customers to develop solution conversations & POV’s to solve customer problems.
- Engage directly with IT and C-level executives to understand their key challenges and initiatives and be able to map the right solutions to their business requirements.
- Create complex, multi-year, custom solutions and associated cost cases to meet the customer's requirements while ensuring financial feasibility and technical viability.
Service Delivery Manager – Global WAN Services
Kyndryl
04.2016 - 02.2017
- Participate in significant work activities at tier 1 data center sites, work with testers before and after a change, and send to customers and interested parties upon completion of activity.
- Manage the WAN services by working with CenturyLink, AT&T, Level 3 and other vendors as needed to provide the service in a seem less manner to customers.
- Handle and track billing for customers, ensuring measurements are valid and available.
- Handle Incident escalations and work with vendors and customers to resume services when there is an interruption.
Network Architect – Solutions Integration Hub
Kyndryl
01.2014 - 03.2016
- Generate new business opportunities through the supervision of IT solutions using dedicated Data Center solutions or the various Cloud offerings with onsite-offshore support models.
- Designed secure and scalable networks for clients by identifying their specific requirements and utilizing industry best practices.
- Lead the Engagement Team (Client Solution Executive, Pricer, Technical Solution Manager and PM) to achieve cost targets using competitive analysis based on market value and solutions that meet all the client requirements.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies into existing infrastructure.
- Researched and recommended network products, services, protocols and standards for network development.
Global Delivery Services – Account Manager
Hewlett-Packard
12.2011 - 11.2013
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Network Performance: Maximize network performance by proactively monitoring performance; identifying and troubleshooting network problems and outages; scheduling upgrades
- Network Security: Responsible for network security; working with the CSO/LSO, Enterprise Applications, and Datacenter and Infrastructure Services teams to establish and enforce policies; defining, controlling, and monitoring access
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Global Delivery Services – Network Transition Manager
Hewlett-Packard
09.2009 - 11.2011
- Responsible for the Network aspects for the migration of the Production Data Center in Markham, to a new facility.
- Created and maintained documentation (diagrams, stand operating procedures, and run books) to assist on all transition phases.
- Perform technology assessment and requirements analysis to develop proper migration strategies.
- Conducted post-transition assessments to identify areas for improvement and implement necessary adjustments for future projects.
- Led client-facing meetings to provide updates and transition progress reports to the Vice President of Technology and client Network Operations Group.
Infrastructure Technology Operations – Network Transition Engineer
Hewlett-Packard
04.2007 - 08.2009
- Assembled a team of over 80 highly qualified engineers to support the VoIP infrastructure for a major pharmaceutical industry client, with sites located in America, Europe and Asia.
- Developed documentation for training purposes that include technical and service delivery items.
- Improved team productivity by providing technical guidance and mentoring junior engineers.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Level 4 Engineer - Cisco Technical Assistance Center (TAC)
Sykes Enterprises
02.2003 - 04.2007
- Resolved Priority 1 and Priority 2 cases, including network down and network outage situations
- Knowledge in IPv4, HSRP/VRRP, OSPF v2, BGP v4, MPLS, and VRF Configuration of OSPF, BGP, Layer7 switching, VPNs and VoIP related protocols
- Support and configure SSL and IPsec VPN technologies
- VoIP experience with an in-depth understanding of SIP Peering and Trunking
- Advanced Knowledge of network management tools and protocols.
Education
Bachelor in Business Administration -
USAM
San Jose, Costa Rica 01.2021 - 12.2023
Microsoft Certified Azure Fundamentals -
Microsoft
10.2023 - 10.2023
Patent Inventor -
United States Patent
San Jose, Costa Rica 11.2019 - 04.2021
Certified Solutions Architect – Professional -
The Open Group
San Jose, Costa Rica 01.2018 - 12.2018
Cisco Certified Network Professional (CCNP) -
Cisco
San Jose, Costa Rica 02.2012 - 11.2012
Skills
Presentations and public speaking
Client Engagement
Strategic Planning
Compliance requirements
Relationship Building
Innovation and Problem Solving
Timeline
Microsoft Certified Azure Fundamentals -
Microsoft
10.2023 - 10.2023
Bachelor in Business Administration -
USAM
01.2021 - 12.2023
Patent Inventor -
United States Patent
11.2019 - 04.2021
Certified Solutions Architect – Professional -
The Open Group
01.2018 - 12.2018
Service Delivery Manager – Global WAN Services
Kyndryl
04.2016 - 02.2017
Network Architect – Solutions Integration Hub
Kyndryl
01.2014 - 03.2016
Cisco Certified Network Professional (CCNP) -
Cisco
02.2012 - 11.2012
Global Delivery Services – Account Manager
Hewlett-Packard
12.2011 - 11.2013
Global Delivery Services – Network Transition Manager
Hewlett-Packard
09.2009 - 11.2011
Infrastructure Technology Operations – Network Transition Engineer
Hewlett-Packard
04.2007 - 08.2009
Level 4 Engineer - Cisco Technical Assistance Center (TAC)
Sykes Enterprises
02.2003 - 04.2007
Technical Solution Manager/Technical Advisor – Complex Solution Engagements
Kyndryl
2 2017 - Current
Similar Profiles
Aaron LujanAaron Lujan
Associate Director of Customer Success at KyndrylAssociate Director of Customer Success at Kyndryl
Sai Krithika RSai Krithika R
System Administrator at KyndrylSystem Administrator at Kyndryl
Nadzimushsyahar Bin Mohd HalelNadzimushsyahar Bin Mohd Halel
Deskside Support Engineer at KyndrylDeskside Support Engineer at Kyndryl