Luis Paniagua
Turrialba
Summary
Accomplished professional with expertise in communication channels and bilingual proficiency in English and Spanish. Known for delivering high level customer service, managing tickets efficiently, and being proficient with CRM systems. Possesses a strong ability to multitask and lead teams effectively. Experienced in onboarding and training new team members, providing guidance and support to understand processes, while also demonstrating leadership skills.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Representative
Movate
Remote
2021.10 - Current
- Resolved customer queries via phone, email, and chat, ensuring high satisfaction levels.
- Managed cancellation procedures smoothly, reducing potential conflicts.
- Managed communication channels for improved workflow.
- Revised technical documentation; streamlined internal communication channels.
- Utilised CRM system for effective customer database management.
- Trained new staff members, enhancing team performance.
- Assisted colleagues, improved team productivity.
- Adapted teaching methods according to individual's ability, resulting in improved performance levels.
- Managed high volume of enquiries for improved efficiency.
Customer Service Representative
Amazon
Remote
2021.01 - 2021.10
- Responded promptly to phone and email inquiries.
- Managed live chat responses, providing immediate assistance to customers.
- Utilised CRM software effectively to track customer interactions.
- Utilised CRM software effectively, improving data management efficiency.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Education
IET High School Diploma
Cartago, Turrialba 2016.02 - 2020.12
Skills
- Digital communication channels use
- Bilingual in English and Spanish
- Proficiency with CRM systems
- Ticket management
- High level customer service
- Ability to multitask
- Team leadership abilities
Languages
English
Proficient (C2)
Spanish
Proficient (C2)
Timeline
Customer Service Representative
Movate
2021.10 - Current
Customer Service Representative
Amazon
2021.01 - 2021.10
IET High School Diploma
2016.02 - 2020.12