LUIS QUIROS
Computer Programmer
Cartago
Summary
My main work and professional objective is to strive for success in everything I do.
Overview
20
20
years of professional experience
12
12
years of post-secondary education
Work History
GUARDIUM LEVEL 2 SUPPORT ENGINEER
IBM
01.2022 - Current
- Databases Security
BIG DATA PLATFORM LEVEL 3 SUPPORT ENGINEER
TEK EXPERTS
07.2014 - 12.2021
- Promoted to L3 on September 8th, 2020
- Delivered support for Vertica Databases
- Prior to Vertica support, worked as a Level 2 Engineer in Cloud Computing products such as Operations Orchestration, Could Service Automation and Hybrid Cloud Management (which uses Docker and Kubernetes technology)
TECHNICAL SUPPORT AGENT (SECOND TIER SUPPORT)
FIRST BASE PROGRAM
05.2011 - 07.2014
- Technical support for Hewlett Packard products (laptops, printers)
- General internet connectivity troubleshooting
SUPERVISOR
HEWLETT PACKARD
05.2010 - 03.2011
- Supervisor of 3 accounts: Mission Critical, CAPS and Bank of America
TECHNICAL SUPPORT AGENT / MANAGER
SYKES LATINAMERICA
09.2005 - 04.2010
- Worked 2 years and a half as tech support agent
- The time remaining as a Team Manager due to a promotion
Education
BIG DATA SPECIALIZATION - Big Data Intro, Data Analysis with Python, Data Exploratory Analysis, Data Predictive Analysis, Regression Models and Machine Learning
UNIVERSIDAD FIDELITAS
02.2024 - 02.2025
ARTIFICIAL INTELLIGENCE PROFESSIONAL CERTIFICATE – CAIPC - undefined
CERTIPROF
SECURITY & ETHICAL HACKING COURSE - undefined
ELEV8
VERTICA CERTIFIED PROFESSIONAL (DATA BASES / BIG DATA) - undefined
VERTICA ACADEMY
COMPTIA LINUX + COURSE - undefined
ELEV8
MICROSOFT SQL SERVER 2016 DATABASES CERTIFICATE - undefined
INSTITUTO CENTROAMERICANO DE COMPUTACION
RED HAT LINUX ADMINISTRATION CERTIFICATION - undefined
UNIVERSIDAD TECNICA NACIONAL
BACHELOR’S DEGREE - COMPUTER ENGINEERING
UNIVERSIDAD AMERICANA
02.2016 - Current
COMPUTER PROGRAMMING DIPLOMA - undefined
COLEGIO UNIVERSITARIO DE CARTAGO
01.1999 - 01.2001
Skills
- Fast learner
- Management skills
Technical support
General Knowledge
- Databases (Oracle, MS SQL Server, PostgreSQL, MySQL)
- Programming languages (C++, Java, Visual Basic .Net, PHP)
- Virtualization (VMWare, Virtual Box, RHEL Virtualization Manager)
- Docker and Kubernetes
- HTML5, CSS and Scrum
Timeline
BIG DATA SPECIALIZATION - Big Data Intro, Data Analysis with Python, Data Exploratory Analysis, Data Predictive Analysis, Regression Models and Machine Learning
UNIVERSIDAD FIDELITAS
02.2024 - 02.2025
GUARDIUM LEVEL 2 SUPPORT ENGINEER
IBM
01.2022 - Current
BACHELOR’S DEGREE - COMPUTER ENGINEERING
UNIVERSIDAD AMERICANA
02.2016 - Current
BIG DATA PLATFORM LEVEL 3 SUPPORT ENGINEER
TEK EXPERTS
07.2014 - 12.2021
TECHNICAL SUPPORT AGENT (SECOND TIER SUPPORT)
FIRST BASE PROGRAM
05.2011 - 07.2014
SUPERVISOR
HEWLETT PACKARD
05.2010 - 03.2011
TECHNICAL SUPPORT AGENT / MANAGER
SYKES LATINAMERICA
09.2005 - 04.2010
COMPUTER PROGRAMMING DIPLOMA - undefined
COLEGIO UNIVERSITARIO DE CARTAGO
01.1999 - 01.2001
ARTIFICIAL INTELLIGENCE PROFESSIONAL CERTIFICATE – CAIPC - undefined
CERTIPROF
SECURITY & ETHICAL HACKING COURSE - undefined
ELEV8
VERTICA CERTIFIED PROFESSIONAL (DATA BASES / BIG DATA) - undefined
VERTICA ACADEMY
COMPTIA LINUX + COURSE - undefined
ELEV8
MICROSOFT SQL SERVER 2016 DATABASES CERTIFICATE - undefined
INSTITUTO CENTROAMERICANO DE COMPUTACION
RED HAT LINUX ADMINISTRATION CERTIFICATION - undefined
UNIVERSIDAD TECNICA NACIONAL
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