Luis Solano
San Jose,San Jose
Summary
Highly effective at incorporating creative leadership skills to achieve business objectives. Excellent communicator and negotiator with strong conflict resolution skills. Able to work under pressure and as well at taking calls and making calls both inbound and outbound.
Overview
9
9
years of professional experience
Work History
Sales Representative
FCCS San Jose
San Jose
08.2020 - 03.2022
- Monitored customer order process and addressed customer issues
- Improved overall customer purchasing experiences to promote steady revenue
- Demonstrated product features to align with customer needs
- Answered customer questions, shared product knowledge and researched pricing and availability
- Contacted customer and offered different products.
- Outbound calls anywhere from 400 to 700 per day.
BOLD Livecareer Supervisor/Agent
Ballena Media Sabana Sur
San Jose
02.2016 - 07.2020
- Improved service quality and increased sales by developing a strong knowledge of company's products and services
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction
- Conducted new employee orientation to foster positive attitude toward organizational objectives
- Coached agents on weekly basis
- Conducted seminars for account that helped agents that were struggling in their sales.
- Inbound calls anywhere from 50 to 100 per day.
Choice Hotels Sales Agent
Teleperformance
Santa Tecla
02.2013 - 12.2015
- Informed customers about sales and promotions in friendly and engaging manner
- Best sellers on floor
- Top performer for 2 months consecutive in production
- Maintained up-to-date records at all time
- Transfer calls to partners with Bluegreen vacations to get them business as well
- Encourage and influenced customers to sign up for membership
- Coached co-workers with sales and customer service and helped quality as well with different ideas of sales strategies.
- Inbound calls from 100 to 200 per day
Education
High School Diploma -
Ulysses S Grant High School
Valley Glenn, CA2008
Skills
- High customer service standards
- Dedicated to process improvement
- Verbal/written communication
- Dependable and reliable
- Strong problem solving ability
- Sales expertise
- Team player mentality
- Active listening
Accomplishments
- Exceeded corporate target for customer satisfaction in all my jobs.
- Was top seller of the month twice in a year for the whole floor in Choice Hotels with over 150 agents.
- Top performer on retention for Livecareer .
- FCCS Great Sales agent meeting target every month.
- Able to take anywhere from 100 to 700 calls per day.
Timeline
Sales Representative
FCCS San Jose
08.2020 - 03.2022
BOLD Livecareer Supervisor/Agent
Ballena Media Sabana Sur
02.2016 - 07.2020
Choice Hotels Sales Agent
Teleperformance
02.2013 - 12.2015
High School Diploma -
Ulysses S Grant High School
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