Luis Vega
Coyol Alajuela
Summary
Dynamic and results-driven sales and customer service professional with over 10 years of experience in inbound/outbound sales, appointment scheduling, and technical support. Recognized for delivering exceptional customer experiences, achieving sales targets, and thriving in remote work environments. Proficient in SAP and Salesforce, with strong expertise in order management, issue resolution, and logistics support. Skilled in communication and problem-solving, committed to enhancing customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Technical Support Representative, Team Lead.
IONOS
04.2021 - 11.2024
- Assisted clients with technical issues and product inquiries through inbound and outbound calls, ensuring positive customer experiences
- Scheduled appointments and tracked interactions using Salesforce CRM
- Delivered tailored solutions to address customer needs, contributing to a significant increase in retention rates
- Provided feedback to improve internal processes and enhance service delivery
- Review daily production reports of agents.
- monitor metrics, send metrics to the CEO.
- implement trainings to increase sales.
Sales and Technical Support
CARID.COM
01.2019 - 04.2021
- Conducted outbound sales calls to assist customers with product selection and order placement
- Responded to inquiries via phone, email, and chat, maintaining high service quality standards
- Consistently met and exceeded sales quotas, improving client satisfaction ratings
- Streamlined processes to enhance team efficiency and customer interactions
Customer Service and Retention Representative
Vialinx
01.2011 - 01.2012
- Managed high volumes of calls to address customer inquiries and schedule appointments
- Implemented retention strategies that reduced churn rates and improved client loyalty
- Maintained accurate records of interactions using CRM systems to support data-driven decision-making
Customer Service and Sales Representative
Amazon.com
11.2009 - 12.2010
- Delivered exceptional customer support by addressing concerns and recommending suitable products
- Resolved objections effectively to secure sales conversions and enhance customer satisfaction
- Achieved key performance metrics, contributing to overall team success
Education
High School Diploma -
Norwalk District Schools
Norwalk, Connecticut USA06-2004
Skills
- Order Management: Proficient in creating, validating, and managing customer orders using SAP, ensuring accuracy and timely processing
- Customer Relationship Management (CRM): Experienced in Salesforce for tracking customer interactions and providing seamless service
- Communication and Service: Strong verbal and written communication skills for handling inquiries, resolving issues, and providing updates on orders and deliveries
Languages
English: Fluent (C1 Level)
Spanish: Fluent
Additional Information
- Location: Costa Rica
- Fully equipped home office with high-speed internet and a quiet workspace optimized for remote work.
- Schedule flexibility, including availability for daylight savings time adjustments.
Timeline
Technical Support Representative, Team Lead.
IONOS
04.2021 - 11.2024
Sales and Technical Support
CARID.COM
01.2019 - 04.2021
Customer Service and Retention Representative
Vialinx
01.2011 - 01.2012
Customer Service and Sales Representative
Amazon.com
11.2009 - 12.2010
High School Diploma -
Norwalk District Schools
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