Luis Adrián Madrigal
Manager
San José,SJ
Summary
Multifaceted Team Manager with 4 years of experience writing, editing and researching broad range of content. Knowledgeable in online content design, project coordination and configuration management. Recognized for mentoring staff in best practices of writing, grammar and style.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
CONTENT MANAGER
Fandom.com
04.2022 - 06.2023
- Craft informative guides to empower users with comprehensive insights into the site's architecture
- Leverage data-driven analysis to comprehend how users engage with the site, helping refine the user experience
- Conduct training sessions to equip staff with the skills needed for effective content creation
- Optimization of web design using languages such as HTML and CSS
- Used content management system to analyze user engagement and website traffic metrics.
ACX TEAM MANAGER
Amazon
07.2019 - 07.2021
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
ACX SUPPORT SPECIALIST
Amazon
07.2018 - 06.2019
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
AUDIBLE SR. ASSOCIATE
Amazon
07.2017 - 06.2018
- Championing team enhancement through innovative initiatives aimed at recognizing high-performing agents
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
DDS - Dentistry
ULACIT
San José, SJ 01.2022 - Current
High School Diploma -
Instituto De Desarrollo De Inteligencua
San José, SJ 02.2010 - 12.2014
Skills
Fluency in English and Spanish
HTML
CSS
Zendesk
Atlassian
Jira
Content editing
Strategic content planning
undefinedTimeline
CONTENT MANAGER
Fandom.com
04.2022 - 06.2023
DDS - Dentistry
ULACIT
01.2022 - Current
ACX TEAM MANAGER
Amazon
07.2019 - 07.2021
ACX SUPPORT SPECIALIST
Amazon
07.2018 - 06.2019
AUDIBLE SR. ASSOCIATE
Amazon
07.2017 - 06.2018
High School Diploma -
Instituto De Desarrollo De Inteligencua
02.2010 - 12.2014
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