Luis Alejandro Centeno Canales
Ingeniero En Tecnologías De La Información Y Comunicación
Sabanilla
Summary
Proven track record in leading shifts by successfully coordinated daily operations and ensured smooth transitions. Demonstrated problem-solving skills, adaptability to changes and the ability to learn new knowledge quickly and efficiently, as well as a close attention to details and strong organizational skills.
Overview
7
7
years of professional experience
1
1
Language
Work History
Shift Lead
Tek Knowledge
07.2022 - Current
- Complete Shift opening and closing procedures
- Assist on training of new employees on company policies, procedures, and best practices for optimal performance.
- Distribute case load to Critical Situation Managers
- Manage interactions with Microsoft executives
- Continuous reporting on the daily operations
- Provide support to the team as needed
Critical Situations Manager
Tek Knowledge
08.2019 - 07.2022
- Provided guidance during crisis situations.
- Established strong relationships with Engineers and clients, facilitating efficient collaboration during crisis events.
- Reliable point of contact between management, Engineering and Microsoft Staff during crisis situations.
Virtual Customer Service Agent
Amazon
09.2018 - 03.2019
- Enhances Customer Support and delivery of empathetic solutions to customer complaints.
- Ensured timely responses from diverse clients.
Education
Cisco Networking - CCNA V7
Universidad Castro Carazo
San Jose 05.2001 -
Bachelor - Engineering in IT And Comunications
Universidad Técnica Nacional
Cañas, Guanacaste 05.2001 -
Diplomado - Diplomado En Tecnologías De Diseño Y Fabricación
Instituto Invenio De Tecnologias Emergentes
Cañas, Guanacaste 05.2001 -
High School Diploma -
Liceo Miguel Araya Venegas
Cañas, Guanacaste 05.2001 -
Skills
Operations monitoring
Resource allocation
Shift leadership
Daily reporting
Teamwork and collaboration
Problem-solving abilities
Multitasking Abilities
Excellent communication and Customer Service
Timeline
Shift Lead
Tek Knowledge
07.2022 - Current
Critical Situations Manager
Tek Knowledge
08.2019 - 07.2022
Virtual Customer Service Agent
Amazon
09.2018 - 03.2019
Cisco Networking - CCNA V7
Universidad Castro Carazo
05.2001 -
Bachelor - Engineering in IT And Comunications
Universidad Técnica Nacional
05.2001 -
Diplomado - Diplomado En Tecnologías De Diseño Y Fabricación
Instituto Invenio De Tecnologias Emergentes
05.2001 -
High School Diploma -
Liceo Miguel Araya Venegas
05.2001 -
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