GBS COSTUMER MAINTENANCE
Luis Alejandro Gonzalez Salazar
Costumer Service Super Agent
San Jose,San José
Summary
I'm an Architecture student at the Universidad Latina of Costa Rica.
I have 1 year of experience as a super agent at Ticosports sports-book and as Lift Operator for a student/exchange program placed in Tahoe, California where I developed skills to work under pressure and fast paced environments.
Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
I am a team player with vision to delegate tasks and provide guidance to peers or direct reports. Bar raiser and milestones achiever while learning new skills and best practices from the parties involved.
Focused on results based in customer experience and enhancement of the business.
Excellent time management skills combined with a superior knowledge of the customer service industry.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Costumer Service Agent
Ticosports.com
El Prado, Curridabat, San José
02.2021 - Current
Part of my duty as a "Super Agent" includes excelent costumer service resolving issues
with procedures on:
Wagering, high knowledge and control of every type of bet including horses
1.Costumer Service with agents on chats and calls resolving wagering issues and
answering questions about the system, migration of players from other sites,
making asjustments, withdrawals and deposits, also work in the creation or modification
on general and
especified profiles, agents, sup agents and players.
2.Costumer Service with players on live chats and calls resolving wagering issues and
answering questions about the system.
4. Basic knowledge on live/virtual casino and also live betting
Ski Lift Operator
Palisades Tahoe
Tahoe, California
12.2019 - 04.2020
- Verified best possible conditions for ramps and corrals to facilitate safe, efficient loading and unloading of customers.
- Operated ticket scanners to verify proper customer tickets and passes.
- Communicated with other lift operators about high-risk lift riders.
- Slowed lift down or stopped it in case of high-risk or young riders.
- Educated visitors and guests in skiing, tubing and lift safety procedures.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
Education
Bachillerato -
Centro De Innovacion Educativa
Moravia 02.2016 - 09.2016
Licenciatura En Arquitectura
Universidad Latina De Costa Rica
San Jose 01.2017 - Current
Skills
Guest Services Agent training
Software
GBS TICKET WRITING MODULE
GBS ADMINISTRADOR
DGS MANAGER
DGS CLIENT
DGS LINES MANAGER
Timeline
Costumer Service Agent
Ticosports.com
02.2021 - Current
Ski Lift Operator
Palisades Tahoe
12.2019 - 04.2020
Licenciatura En Arquitectura
Universidad Latina De Costa Rica
01.2017 - Current
Bachillerato -
Centro De Innovacion Educativa
02.2016 - 09.2016
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