Luis Andres Chavarría Céspedes
Heredia
Summary
Offering robust problem-solving skills and solid foundation in cloud technologies, eager to learn and develop in AWS-driven environment. Brings understanding of cloud computing concepts and ability to swiftly acquire new technical skills. Ready to use and develop expertise in AWS services and cloud infrastructure in AWS Cloud Administrator role.
Results-driven professional with a versatile background spanning customer service, software engineering, administrative software management and currently cloud computing learner. I bring exceptional analytical capabilities and problem-solving skills to every challenge. I've leveraged my exceptional communication skills to foster collaboration within diverse teams, consistently contributing to a positive and cooperative work environment. I have worked closely with supervisors on internal initiatives aimed at enhancing production metrics, showcasing my dedication to continuous improvement. Committed to AWS learning, I actively study to stay current with the latest in cloud technology.
Overview
8
8
years of professional experience
1
1
Certification
Work History
AWS Cloud Administrator
Amazon
01.2025 - Current
- Supported development teams with guidance on best practices for building and deploying applications on the AWS platform.
- Conducted thorough assessments of existing infrastructure to identify areas for improvement and implement appropriate cloud-based solutions using AWS services.
- Optimized application performance by integrating Amazon RDS databases into cloud architecture designs.
- Participated in on-call rotations to provide prompt support and address critical incidents involving AWS infrastructure, ensuring minimal downtime and rapid resolution of issues.
- Collaborated closely with stakeholders during planning phases to ensure alignment between business objectives and technical requirements before initiating migrations or deployments in the cloud.
- Boosted system performance with regular monitoring, troubleshooting, and fine-tuning of AWS resources.
- Collaborated with cross-functional teams to develop comprehensive cloud migration plans for seamless transitions to the AWS environment.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and executed resolution for network and server issues.
- Delivered cloud-native applications by leveraging AWS services like API Gateway, Lambda, and DynamoDB.
- Optimized cloud storage solutions with Amazon S3 lifecycle policies, reducing storage costs over time.
- Identified and remediated single points of failure and security risks.
- Configured and modified product systems to meet customer-specific needs.
Software Engineer in Test
Align Technology
01.2023 - Current
- Work with an international team, engaging in effective communication with colleagues from various locations and diverse projects
- Create and resolve Jira tickets related to my own project and other projects, ensuring timely and efficient resolution
- Utilize Confluence for documenting project-related information, procedures and best practices
- Create and update installation guides, configuration steps, and other documentation to aid in platform or application setup
- Manage repositories using Bitbucket to ensure version control and collaboration with team members
- Utilize Bamboo for testing and deploying APIs for your project, ensuring seamless integration and continuous improvement
- Enhanced product performance with thorough evaluation of functional, regression, and integration tests.
- Developed custom test scripts for specialized testing requirements, ensuring accurate and efficient evaluations of software functionality.
- Contributed to agile development process through active participation in sprint planning sessions and daily stand-up meetings.
- Accelerated issue resolution through effective collaboration with developers during root cause analysis investigations.
- Collaborated with cross-functional teams to ensure seamless integration of new features into existing systems.
- Reduced bug rates by providing timely feedback through detailed bug reports to developers.
- Assisted in the design phase of projects by providing input on testability and potential challenges related to software implementation.
- Supported continuous integration and deployment pipeline by integrating automated tests into build processes, enabling faster time-to-market for software releases.
- Increased team efficiency by automating repetitive testing tasks using Python.
- Authored and maintained well-organized, efficient and successful code test cases for entire team.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
Senior CAD Designer
Align Technology
01.2018 - Current
- Manage special customer accounts
- Support to internal customers
- Inventory analysis and management
- Collaborated with colleagues to achieve continuous improvement
- Supervisor of internal initiatives
- Manage many administrative software
- Design high quality approaches for external customers
- Best production metrics performer certification 2022
- Optimized CAD models for better performance and ease of use, enhancing client satisfaction and product quality.
- Mentored junior designers, sharing best practices and industry knowledge to foster professional growth and skill development.
- Led internal training sessions on advanced CAD techniques, empowering colleagues to adopt more efficient methods that improved overall productivity.
- Participated in ongoing training workshops to refine existing skills while acquiring new proficiencies relevant to the rapidly evolving field of CAD design.
- Resolved design discrepancies through detailed analysis, providing constructive feedback to colleagues for continuous improvement efforts.
- Collaborated with cross-functional teams for seamless integration of CAD designs into manufacturing workflows, resulting in improved production efficiency.
- Interpreted technical drawings, schematics and computer-generated reports to make revisions to CAD drawings.(case specific)
- Created CAD models and drawings for Align designs.
- Developed CAD drawings from clinical prescription forms and verbal instructions.
- Modified designs to correct operating deficiencies and reduce production problems.
- Used computer-aided design software to prepare blueprints and schematics.
- Trained junior staff on protocols, best practices which enabled better self-sufficiency and task completion.
- Identified potential operational issues and redesigned products to improve functionality.
- Built 3D models with TREAT application to outline machinery designs for production teams.
- Developed detailed design drawings and specifications for mechanical equipment, dies and controls using computer-assisted drafting (CAD) equipment.
- Supervised and trained other drafters, technologists and technicians. 28 individuals
- Updated designs with latest feedback from customers.
Tier 2 Technical Support Engineer
Netcom Bussiness Comunication S.A.
12.2016 - 08.2017
- Provided outstanding technical support to clients
- Configuration of network devices, email and VoIP
- Business software administration
- Documentation of the work carried out in each telephone assistance
- Tickets creation
- Collaborated with cross-functional teams to identify and address recurring system issues, enhancing overall product performance.
- Participated in after-hours on-call rotations, providing reliable support coverage for urgent client concerns outside regular business hours.
- Demonstrated strong communication skills while explaining complex technical concepts to both customers and colleagues across various departments.
- Provided comprehensive technical support for software and hardware, resulting in minimized downtime for clients.
- Maintained up-to-date knowledge on company products and industry trends to provide accurate information and solutions to customers.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Delivered Tier-3 support and SME input to internal and external customers.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Licentiate - Computer And Information Systems
Universidad Latina
San Pedro, SJ12-2014
Certificate of Technical Studies - Maintenance And Computers Repair
Instituto Jimenez
Nicoya, G12-2008
Skills
- AWS security best practices
- AWS cloudformation templates
- AWS elastic load balancing
- AWS route 53 management
- AWS auto scaling strategies
- AWS networking configuration
- AWS VPC configuration
- AWS S3 bucket management
- AWS monitoring tools
- AWS RDS administration
- AWS identity management
- Amazon EC2 administration
- AWS cloudwatch metrics
- Teamwork and collaboration
- Network troubleshooting
- Problem-solving
- Time management
- Software installation
- Quick learner
- Excellent communication
- Attention to detail
- IP addressing and subnetting
- Verbal and written communication
- Active listening
- LAN and WAN control
- System testing
- Continuous improvement
- Root-cause analysis
- Technical support
- Technical documentation
Languages
Spanish
Native language
English
Upper intermediate
B2
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- [Area of expertise] License - [Timeframe]
Timeline
AWS Cloud Administrator
Amazon
01.2025 - Current
Software Engineer in Test
Align Technology
01.2023 - Current
Senior CAD Designer
Align Technology
01.2018 - Current
Tier 2 Technical Support Engineer
Netcom Bussiness Comunication S.A.
12.2016 - 08.2017
Licentiate - Computer And Information Systems
Universidad Latina
Certificate of Technical Studies - Maintenance And Computers Repair
Instituto Jimenez
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