LUIS DIEGO ALVARADO DRACKETT
San José,Barrio, Los Ángeles
Summary
A highly sociable individual with a passion for providing exceptional customer service and fostering positive relationships with colleagues. Possessing ambitious goals and a strong work ethic, I strive for excellence in all tasks, valuing organization, continuous learning, and innovation. Detail-oriented and adept at motivating others, I am open to feedback and thrive on continuous improvement. Seeking a customer service call center position within a company where I can contribute my skills and grow professionally.
Overview
7
7
years of professional experience
Work History
Customer Service Representative & Cashier
JSM SERVICENTRO
12.2021 - Current
- As a dedicated team member at JSM SERVICENTROS, I fulfilled the dual role of Customer Service Representative and Cashier with precision and enthusiasm.
- My responsibilities encompassed providing exceptional customer service while efficiently managing cash transactions and processing fuel and automotive product sales.
- Proficient in conducting thorough vehicle checks, I ensured the safety and satisfaction of our valued customers. Additionally, I was responsible for maintaining accurate inventory records for store products and overseeing fuel tank measurements, as well as regulating fuel prices to optimize profitability.
- My expertise utilizing digital billing systems such as Gaspro and CoDiSa further contributed to enhancing operational efficiency and customer satisfaction.
Customer Service Specialist & Cashier
G.E.S.S.A
09.2019 - 11.2021
- As a proactive member of the team at G.E.S.S.A, I leveraged my expertise to enhance customer experiences and drive sales.
- Assistant cashier: I excelled in providing seamless transactions while prioritizing customer satisfaction. My responsibilities extended beyond traditional cashier duties, as I was entrusted with handling cash transactions with precision and integrity.
- Additionally, I underwent specialized training in the ARBeitt system, a cutting-edge inventory management platform, enabling me to optimize stock levels and streamline operations.
- I also played a key role in enhancing customer engagement by meticulously checking customer preferences and purchase history, allowing for personalized recommendations and fostering long-term loyalty. Moreover, my proactive approach to promoting and selling products contributed to driving revenue growth for the company.
Customer Experience Specialist & Technology Expert
AUTO MERCADO S.A
06.2017 - 07.2019
- As a dedicated team member, I excelled in providing exceptional customer experiences while serving as a technology expert.
- My responsibilities encompassed meticulously verifying merchandise quality, conducting seamless transactions, and managing invoicing procedures. I demonstrated proficiency in database management, effectively maintaining customer records and ensuring accuracy in our client portfolio.
- I successfully resolved warranty matters and diligently followed up to ensure customer satisfaction. Additionally, I played a pivotal role in inventory management, ensuring optimal stock levels and timely ordering of merchandise.
- Furthermore, I underwent extensive training in various cutting-edge technologies, enabling me to offer comprehensive assistance to customers, thereby enhancing their overall experience.
Customer Service Cashier
C.S.U.WALLMART S.A
02.2017 - 01.2018
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
Education
Highschool Diploma -
Liceo Hernán Zamora Elizondo
12-2010
Skills
- Customer Service
- Communication
- Team building
- Interpersonal Communication
- Problem Resolution
- Innovator
- Multitasking
- Fast Learning
- Dynamic
- Detail Oriented
- SAP
- Excel
Phone
8618-9930, 2229-1792
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Customer Service Representative & Cashier
JSM SERVICENTRO
12.2021 - Current
Customer Service Specialist & Cashier
G.E.S.S.A
09.2019 - 11.2021
Customer Experience Specialist & Technology Expert
AUTO MERCADO S.A
06.2017 - 07.2019
Customer Service Cashier
C.S.U.WALLMART S.A
02.2017 - 01.2018
Highschool Diploma -
Liceo Hernán Zamora Elizondo
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