Luis Felipe Calvo Montero
Government Sanctions Analyst
San Jose, Costa Rica
Summary
A diligent and detail-oriented Sanctions Analyst with a proven track record of ensuring regulatory compliance within the financial industry. Armed with a comprehensive understanding of domestic and international sanctions regulations, I possess a keen analytical mindset to effectively identify, assess, and mitigate potential compliance risks. Through meticulous research and analysis, I have successfully monitored and screened transactions, conducted risk assessments, and implemented robust compliance measures to safeguard organizations against sanctions violations. With a commitment to upholding the highest ethical standards and a dedication to continuous learning, I am poised to contribute to the success of any organization's sanctions compliance efforts.
Overview
19
19
years of professional experience
Work History
Global Sanctions and Interdictions Level 3 Analyst
Convera
04.2022 - Current
- Advanced Problem Solving: Identify root causes of unusual circumstances through sophisticated analytical and problem-solving techniques. Develop and propose variations in approach for creative resolutions.
- Issue Resolution: Resolve and assess a wide range of issues independently, using limited information and precedent to develop solutions. Your work will involve evaluating identifiable factors and choosing the best course of action.
- Compliance Sanctions: Manage ACLAIM Level 3 cases and demonstrate expertise in interpreting sanctions regulations from a variety of sources. Write advanced escalations to management when necessary and stay informed on geopolitical events and sanctions procedures updates.
- Risk Assessment: Evaluate sanctions compliance risks on bank RFIs and related matters. Provide accurate and detailed risk assessments to management and escalate risk-based gaps to Compliance policy owners. Keep up with current events and industry trends to inform recommendations for enhancing internal controls.
- Case Management: Manage various types of cases such as onboarding, re-accreditation, settlement investigations, and unidentified funds cases. Provide thorough risk assessments and escalate relevant issues to management.
- Policy & SOP Adherence: Stay informed about Standard Operating Procedures (SOPs) and compliance policies. Utilize this knowledge to assess compliance risks and provide recommendations to strengthen internal controls.
Global Payments and Entity Screening Analyst
Western Union
08.2012 - 04.2022
- Conduct real-time screening of incoming and outgoing payments against government sanctions lists, watchlists, and internal databases to identify sanctioned individuals, entities, and countries.
- Analyze payment instructions, beneficiary information, and transactional data to assess potential sanctions risks and anomalies.
- Investigate and resolve potential matches or false positives identified during the screening process through thorough research and analysis.
- Escalate high-risk transactions or potential sanctions violations to the appropriate stakeholders, including Compliance, Legal, and Management, for further review and action.
Customer Service Representative
Bank Of America
09.2011 - 09.2012
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Answered constant flow of customer calls with minimal wait times.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Help Desk Support Specialist
HP
01.2006 - 01.2010
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained detailed records of all interactions with clients, including steps taken towards resolution, improving future support efforts.
- Prioritized urgent requests efficiently while managing multiple tickets simultaneously under tight deadlines.
Help Desk Agent
Sykes Latinamerica
01.2005 - 01.2006
- Case creation for Nokia Networks within the US.
- Creation of Emergency cases for Nokia Networks around the world.
- Customer Service
Education
Universidad Estatal A Distancia
San Jose, Costa RicaAkins High School
Austin, Texas09.2000
Skills
Idea Development and Brainstorming
undefinedTimeline
Global Sanctions and Interdictions Level 3 Analyst
Convera
04.2022 - Current
Global Payments and Entity Screening Analyst
Western Union
08.2012 - 04.2022
Customer Service Representative
Bank Of America
09.2011 - 09.2012
Help Desk Support Specialist
HP
01.2006 - 01.2010
Help Desk Agent
Sykes Latinamerica
01.2005 - 01.2006
Universidad Estatal A Distancia
Akins High School
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