Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Luis Sancho Campos

Barva, Heredia

Summary

Accomplished leader at DHL Express with a proven track record in enhancing team productivity and service quality. Leveraged strong problem-solving skills and effective communication to implement process improvements. Skilled in team building and fostering a collaborative environment, driving continuous growth and aligning team efforts with organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

WMX Customer Care Sr. Supervisor (Loan)

DHL Express
06.2025 - Current
  • Provided customer support in the medical field by responding to inquiries, resolving problems, and ensuring adherence to industry regulations.
  • Supervised and coordinated communication with healthcare professionals and institutions, delivering prompt and precise information to facilitate essential operations.
  • Facilitated assistance to the WMX department during contingency situations.

Customer Care Sr. Network Supervisor

DHL Express
09.2021 - Current


  • Analyzed operational data to identify areas for process improvement.
  • Fostered effective communication by providing constructive feedback and sharing knowledge.
  • Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
  • Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
  • Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
  • Evaluated performance metrics regularly, identifying areas for improvement and providing constructive feedback to employees.
  • Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
  • EOS Champion

Customer Care Undels Supervisor

DHL Express
06.2018 - 07.2021
  • Monitored staff performance, providing constructive feedback to promote accountability and growth.
  • Resolved operational issues promptly, maintaining productivity and minimizing downtime across teams.
  • Collaborated with management to set strategic goals, aligning team efforts with organizational objectives.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Customer Care Team Lead

DHL Express
02.2016 - 05.2018


  • Implemented training programs, improving team performance and customer satisfaction.
  • Mentored new team members, fostering a collaborative environment and enhancing overall team cohesion.
  • Facilitated regular team meetings to discuss goals, challenges, and best practices for continued success.
  • Recognized outstanding achievements among team members through structured reward programs.

Education

Bachelor Degree of Business Administration

Universidad De Las Ciencias Y El Arte
Heredia, Costa Rica
12-2025

Intermediate Excel

Universidad Fidelitas
Heredia, Costa Rica
06-2022

Skills

  • Effective communication
  • Team leadership qualities
  • Continuous learning mindset
  • Quick learner
  • Problem-solving
  • Time management
  • Adaptability and flexibility
  • Team building
  • Teamwork and collaboration

Certification

First Choice Master Silver

First Choice Master Bronze


Timeline

WMX Customer Care Sr. Supervisor (Loan)

DHL Express
06.2025 - Current

Customer Care Sr. Network Supervisor

DHL Express
09.2021 - Current

Customer Care Undels Supervisor

DHL Express
06.2018 - 07.2021

Customer Care Team Lead

DHL Express
02.2016 - 05.2018

Bachelor Degree of Business Administration

Universidad De Las Ciencias Y El Arte

Intermediate Excel

Universidad Fidelitas

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Luis Sancho Campos