Lynnette Ruiz
San Jose ,CA
Overview
8
8
years of professional experience
Work History
Expert
Apple
Cupertino, California
01.2024 - Current
- Demonstrated knowledge of Apple products and services.
- Support and educate the team by sharing
- knowledge , experiences, and insights .
- Work in fast-paced environment, while also supporting multiple customers once.
- Solve customer concerns using care, learning , aligning and presentation skills.
- Maintained high NPS and metrics .
- Consistently connecting with leadership with ideas to
Sales Specialist
APPLE
Cupertino, California
11.2019 - 01.2024
- Educating customers on product features, promotions and technical details to highlight benefits.
- Collaborate with leaders to drive team results as well as personal metrics including AppleCare and Business engagement.
- Proactively seeking out and staying up to date with Apple training and technology.
- Regularly provide feedback to leaders to share ideas about innovating our processes to improve overall customer journey.
- Works with fellow sales team members to achieve group targets.
- Consistently provide exceptional customer experiences, as demonstrated by high net promoter score.
- Cross-trained to help Genius Bar with technical trouble shooting and hardware appointments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service .
- Chosen by leadership team to lead key areas during new product launch (2020-2023), line management inside and outside of store.
RCC /Order Support Specialist
APPLE
San Jose , CA
09.2020 - 07.2021
- Placed orders . assisted with sales of both eduction and business needs, offering all of Apple services and accessories.
- Maintained strong knowledge of all products accessories, pricing plans , promotions and service features.
- Collaborated with multiple channels within Apple online team to troubleshoot customer orders and resolve issues.
- Maintained high ratings on NPS.
- Certified with boss module, toolkit and Prism.
- ACW average 35 seconds
Apple Master Mobile
Best Buy
San Jose , CA
10.2016 - 11.2019
- Identified customer needs and helped them find the perfect solutions .
- Maintained product knowledge to be able to share with peers.
- Analysis of competitor pricing , product offers, and strategies.
- Phone activations (Verizon,Sprint and ATT)
Education
High School Diploma -
San Ysidro High School
San Diego, CA06.2010
Skills
- Mobile Activation Development
- Apple iOS Development
- Multi tasking
- Trouble shooting
- Active listening
- Bilingual (Spanish)
- Toolkit / Prism / Boss
- Efficient typing
- Communicative
- People skills
- Product and Service Knowledge
Timeline
Expert
Apple
01.2024 - Current
RCC /Order Support Specialist
APPLE
09.2020 - 07.2021
Sales Specialist
APPLE
11.2019 - 01.2024
Apple Master Mobile
Best Buy
10.2016 - 11.2019
High School Diploma -
San Ysidro High School