Overview
Work History
Education
Skills
Timeline
Generic

Lynnette Ruiz

San Jose ,CA

Overview

8
8
years of professional experience

Work History

Expert

Apple
Cupertino, California
01.2024 - Current
  • Demonstrated knowledge of Apple products and services.
  • Support and educate the team by sharing
  • knowledge , experiences, and insights .
  • Work in fast-paced environment, while also supporting multiple customers once.
  • Solve customer concerns using care, learning , aligning and presentation skills.
  • Maintained high NPS and metrics .
  • Consistently connecting with leadership with ideas to

Sales Specialist

APPLE
Cupertino, California
11.2019 - 01.2024
  • Educating customers on product features, promotions and technical details to highlight benefits.
  • Collaborate with leaders to drive team results as well as personal metrics including AppleCare and Business engagement.
  • Proactively seeking out and staying up to date with Apple training and technology.
  • Regularly provide feedback to leaders to share ideas about innovating our processes to improve overall customer journey.
  • Works with fellow sales team members to achieve group targets.
  • Consistently provide exceptional customer experiences, as demonstrated by high net promoter score.
  • Cross-trained to help Genius Bar with technical trouble shooting and hardware appointments.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service .
  • Chosen by leadership team to lead key areas during new product launch (2020-2023), line management inside and outside of store.

RCC /Order Support Specialist

APPLE
San Jose , CA
09.2020 - 07.2021
  • Placed orders . assisted with sales of both eduction and business needs, offering all of Apple services and accessories.
  • Maintained strong knowledge of all products accessories, pricing plans , promotions and service features.
  • Collaborated with multiple channels within Apple online team to troubleshoot customer orders and resolve issues.
  • Maintained high ratings on NPS.
  • Certified with boss module, toolkit and Prism.
  • ACW average 35 seconds

Apple Master Mobile

Best Buy
San Jose , CA
10.2016 - 11.2019
  • Identified customer needs and helped them find the perfect solutions .
  • Maintained product knowledge to be able to share with peers.
  • Analysis of competitor pricing , product offers, and strategies.
  • Phone activations (Verizon,Sprint and ATT)

Education

High School Diploma -

San Ysidro High School
San Diego, CA
06.2010

Skills

  • Mobile Activation Development
  • Apple iOS Development
  • Multi tasking
  • Trouble shooting
  • Active listening
  • Bilingual (Spanish)
  • Toolkit / Prism / Boss
  • Efficient typing
  • Communicative
  • People skills
  • Product and Service Knowledge

Timeline

Expert

Apple
01.2024 - Current

RCC /Order Support Specialist

APPLE
09.2020 - 07.2021

Sales Specialist

APPLE
11.2019 - 01.2024

Apple Master Mobile

Best Buy
10.2016 - 11.2019

High School Diploma -

San Ysidro High School
Lynnette Ruiz