Manuel Mora Rivera
Cartago,Dulce Nombre
Summary
Experienced Windows System Administrator with a demonstrated history of working in the information technology and services industry. Skilled in Linux System Administration, Avaya Products, Windows Server, Contact Centers, and Networking. Strong community and social services professional graduated from IBM Security Academy.
Overview
26
26
years of professional experience
3
3
Certifications
2
2
Languages
2023
2023
years of post-secondary education
Work History
Owner
Servicios REMORA
Cartago, Provincia De Cartago
10.2019 - Current
- Company Overview: Company is dedicated providing preventive and corrective maintenance to offices, houses and buildings
- Founded Servicios Remora SRL since 2019 as a personal business
- As owner and general manager, I was responsible for overseeing the day-to-day operations of the company, managing staff, interacting with clients, and ensuring that projects are completed on time, within budget, and to the highest standards of quality
- Company is dedicated providing preventive and corrective maintenance to offices, houses and buildings
Technical Solutions Cons I
DXC Technology
Heredia, Heredia
09.2021 - 07.2022
- Provide technical support to Microsoft employees
- Troubleshoot different technical issues, such as VPN connectivity, domain issues, and hardware peripherals
- Setup new accounts for new employees and configure computer as needed
Windows and VMware System Administrator
IBM
10.2015 - 06.2019
- Set up user accounts, permissions and passwords and defined network policies and procedures
- Analyzed intricate server issues and supported large enterprise and business-critical applications
- Managed network-related projects from concept to implementation
- Planned, tested and supported high-availability infrastructures
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service
- Established and enforced policies and best practices to safeguard and protect data, reports and access
- Perform services to clients on hardware and software components
- Activities include operation and maintenance of operating systems across multiple platforms, middleware applications, various database technologies, high availability solutions and load balancing
- Operation and maintenance of operating systems and platform support, database administration, capacity planning, performance management, security compliance
- Support is also provided for systems management tools which monitor the operational status of the environment
Information Security Specialist
Intel
03.2011 - 10.2015
- Responsible for identification, analysis and mitigation of threats, to internal information technology systems or networks related to malware and cyber security event/alerts that are tied to protect, detect and respond activities
- Conduct unstructured investigative analysis of events/incidents and responsible for managing the event through its lifecycle
- Capable of making decisions around prioritization of incidents based on the nature of the situation and should react with a heightened sense of urgency
- Researched and designed advanced computer forensic tools
- Analyzed system risk to identify and implement appropriate security countermeasures
- Updated virus protection systems based on computer virus reports
Telecom Analyst Principal
TeleTech
05.2008 - 01.2011
- Basic Cisco Call Manager administration
- I.e
- Directory numbers creations, hunt groups, implement FAC codes
- Network administration
- Troubleshoot in case of a network outage, maintain and improve network
- This includes all Cisco devices, such as switches, routers, IP phones
- Supervise helpdesk technicians to complete all internal tickets for end users are resolved in a timely manner
- Help in administrative areas, such a purchase requests, schedules, inventory
- Supervise help desk agents and assign tasks and verified completion
- Joined GCC (Global Command Center) Provide telecom support globally, mostly level 1 outages
LAN Administrator
Omnex Group
09.2005 - 05.2008
- Installed and supported hardware and software, including desktops, servers and printers
- Established policies and procedures for publishing Web pages and applications in conjunction with content creators and sales staff
- Monitored system upgrades, which included patches, service packs, hot fixes and new configurations
- Determined and alleviated hardware, software and network issues
- Support, monitor, test, and troubleshoot hardware and software problems pertaining to LAN
- Provide end users support for all LAN- based applications
- Install, troubleshoot, repair and maintain telecommunications equipment
- Control the IT request page and be responsible of resolving the issue or distribute to the appropriate team
- Maintain network devices updates, i.e
- Keep switches, pixes and router with updated IOS
Cisco Support Engineer
Sykes
09.1998 - 09.2005
- Configured all hardware devices and software settings to optimize network performance
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems
- Imaged OS and software deployments throughout system and addressed any implementation concerns
- Provided technical support and troubleshooting for Cisco devices for the 3 years, especially Cisco layer 2 and 3 switches (2900&3500XL, 2950, 3550, 4000, 5000, 6000) Consist of providing technical support to Network administrators all around the world
- Identify the source of the problem as well as giving a prompt solution to their problem since business is being affected due to the existing problem
- Also provide technical support and troubleshooting for Ethernet and Fast Ethernet connections, such in router switches, etc
Education
ITIL Foundation Certificate -
IT Service
05.2001 - 03.2012
Manager Service Desk -
New Horizons Computer Learning
Electronic Engineering - undefined
Universidad Veritas
PMP Bootcamp - undefined
New Horizons
Cybersecurity Specialist - undefined
IBM Cybersecurity Academy
Azure Fundamentals - Information Technology
VLA
San Jose 01.2025 - 04.2025
Skills
Server and System Administration
ITIL V3
Monitoring computer viruses
Reporting and documentation
Active listening
Friendly, positive attitude
Flexible
Labor relations
Customer relations
Client service
Verbal and written communication
Self motivation
Team collaboration
Adaptability and flexibility
Interpersonal skills
Multitasking Abilities
Certification
ITIL V3
Timeline
Azure Fundamentals - Information Technology
VLA
01.2025 - 04.2025
Technical Solutions Cons I
DXC Technology
09.2021 - 07.2022
Owner
Servicios REMORA
10.2019 - Current
Windows and VMware System Administrator
IBM
10.2015 - 06.2019
Information Security Specialist
Intel
03.2011 - 10.2015
Telecom Analyst Principal
TeleTech
05.2008 - 01.2011
LAN Administrator
Omnex Group
09.2005 - 05.2008
ITIL Foundation Certificate -
IT Service
05.2001 - 03.2012
Cisco Support Engineer
Sykes
09.1998 - 09.2005
Electronic Engineering - undefined
Universidad Veritas
PMP Bootcamp - undefined
New Horizons
Cybersecurity Specialist - undefined
IBM Cybersecurity Academy
Manager Service Desk -
New Horizons Computer Learning