Summary
Work History
Education
Skills
Languages
Tools
Timeline
CustomerServiceRepresentative

Manuel Ignacio Sánchez Álvarez

Serve up agent (Customer service)
Turrialba,Cartago

Summary

Can seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Remote Serve up Agent

Clear Nexus Inc.
12.2023 - Current
  • Manage large amounts of incoming phone calls
  • Generate sales opportunities
  • Identify and evaluate customer needs to achieve their satisfaction.
  • Provide trust through open and interactive communication.
  • Provide accurate, valid and complete information.
  • Meet the team's sales objectives.
  • Address customer complaints, provide appropriate solutions and alternatives within deadlines.
  • Follow communication procedures, guidelines and policies.

Online Sales

Thrift Store And Resales
01.2023 - 11.2023
  • Propose attractive plans or offers for people or clients.
  • Advertise regularly to keep the audience interested.
  • Excellent service by quickly responding to queries, being transparent about products and ensuring a hassle-free purchasing process.
  • Analysing statistics to understand what content works well, when your audience is most active, and adapt accordingly.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.

Bartender

Restaurante El Varón
01.2022 - 01.2023
  • Communicate effectively with clients and colleagues in a fast-paced environment.
  • Collaborate with other staff members to keep the bar running smoothly.
  • Maintain composure during busy or stressful situations to provide quality service
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Waiter

Restaurante El Varón
01.2020 - 12.2022
  • able to work in a fast-paced environment and adapt to changes in workflow.
  • Handled customers complaints and solved issues quickly and professionally.
  • Exhibited strong multitasking abilities, balancing multiple requests.
  • Kept Attentive, polite and friendly.
  • Remained calm and poised when dealing with difficult customers


Education

Technical Title - Data Engineer

Universidad CENFOTEC
Costa Rica
03.2025

Certificate - Basic, Intermediate And Advanced Excel Course.

Universidad Fidélitas
Costa Rica
05.2024

High School Diploma -

LEBT (Liceo Experimental Bilingue De Turrialba)
12.2023

Skills

  • Communication
  • Fast learning
  • Work under pressure
  • Problem resolution
  • Commercial spirit
  • Customer service
  • Critical thinking
  • Teamwork
  • Adaptation to changes
  • Analytical
  • Time management
  • Attention to detail

Languages

Spanish
Native language
English
Upper intermediate
B2

Tools

Skype, Word, Google calendar, Microsofrt Teams-

Timeline

Remote Serve up Agent

Clear Nexus Inc.
12.2023 - Current

Online Sales

Thrift Store And Resales
01.2023 - 11.2023

Bartender

Restaurante El Varón
01.2022 - 01.2023

Waiter

Restaurante El Varón
01.2020 - 12.2022

Technical Title - Data Engineer

Universidad CENFOTEC

Certificate - Basic, Intermediate And Advanced Excel Course.

Universidad Fidélitas

High School Diploma -

LEBT (Liceo Experimental Bilingue De Turrialba)
Manuel Ignacio Sánchez ÁlvarezServe up agent (Customer service)