Summary
Overview
Work History
Education
Skills
Timeline
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MAR QUIROS SOSA

.
San José

Summary

I consider myself a productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Self-motivated and always willing to learn.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Professional practice

Western Union Costa Rica
09.2022 - 12.2022
  • -Remote customer service via email
  • -Use of the Western Union platform as well as Microsoft tools
  • -Conflicts resolution and handling hard customers.
  • -Spoke to customers in their native language to resolve problems and answer questions.

Virtual Assistant

Influencers
01.2023 - 10.2023
  • Replying dms from followers.
  • Created engaging content to keep social media channels updated and on brand.
  • Reported social media performances and engaged with digital communities to build positive regard for company.
  • Managed Facebook, Instagram and Twitter content to keep brand messages consistent.
  • Identified opportunities and scheduled daily posts promoting company brand, events and special offers.
  • Collaborated with marketing teams to align social media efforts with overall marketing strategies.

Servicing Department

Concentrix
10.2023 - 03.2024
  • -Remote assistance in customers technical issues
  • -Know your customer tasks
  • -Conflict resolutions
  • -Bank systems management
  • -Customers services via phone and chat

Selling Partner Support

Amazon Costa Rica
03.2024 - 09.2024
  • -Documenting all Selling Partner interactions and information.
  • -Supporting Amazons Selling Partner's to solve any incoming issues via 3 channels of communication (Phone, Email & Chat) in Spanish and English languages.
  • -Troubleshoot and provide product guidance and support to all Amazons Sellers, Brand owners and Vendors.

TPM BAO Support

Citibank Costa Rica
10.2024 - 01.2025
  • -Keeping track of Third Party clients' needs and business opportunities.
  • -Management of clients' accounts and overseeing their needs.
  • -Contacting and providing business advise about services to actual and potential new clients.

Education

Basic Studies -

Liceo de Santa Ana
01.2017 - 01.2019

Technical diploma - Executive for Services Centers

Colegio Técnico Profesional de Santa Ana
01.2020 - 01.2022

Skills

  • Knowledge on Microsoft tools
  • Knowledge in Administrative tasks
  • Bilingual customer service
  • Real time interpretation English Spanish
  • Writing and reading documents

Timeline

TPM BAO Support

Citibank Costa Rica
10.2024 - 01.2025

Selling Partner Support

Amazon Costa Rica
03.2024 - 09.2024

Servicing Department

Concentrix
10.2023 - 03.2024

Virtual Assistant

Influencers
01.2023 - 10.2023

Professional practice

Western Union Costa Rica
09.2022 - 12.2022

Technical diploma - Executive for Services Centers

Colegio Técnico Profesional de Santa Ana
01.2020 - 01.2022

Basic Studies -

Liceo de Santa Ana
01.2017 - 01.2019

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