Maria Barquero
WFM Specialist
Heredia,H
Summary
Focused on maintaining optimal coverage and service levels. Effective on regulations, monitoring patterns and handling schedule requests. Writes reports, updates spreadsheets and produces forecasts.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
WFM Intraday Specialist
Sitel
San Jose, San Pedro
12.2015 - Current
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Managed overtime, shift swaps, breaks and PTO requests.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted available products and services to customers during service, account management and order calls.
Shop Seller
Importadora Contemporanea
Coronado, San Jose
10.2010 - 10.2011
- Checked incoming orders and organized new stock.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Addressed customer issues immediately to guarantee swift resolution.
- Helped managers with daily checklists and last-minute requirements.
Education
English Executive Program - English-as-a-Second-Language Education
Instituto Nacional De Aprendizaje
San Jose 03.2012 - 06.2013
High School Diploma -
Liceo Hernan Zamora Elizondo
San Jose 02.2003 - 12.2008
Skills
Microsoft Office XP
Managing schedules
Staffing requirements
Approving activities
Timeline
WFM Intraday Specialist
Sitel
12.2015 - Current
English Executive Program - English-as-a-Second-Language Education
Instituto Nacional De Aprendizaje
03.2012 - 06.2013
Shop Seller
Importadora Contemporanea
10.2010 - 10.2011
High School Diploma -
Liceo Hernan Zamora Elizondo
02.2003 - 12.2008