MARÍA FERNANDA ULLOA VARGAS
Summary
Front line attention Resolved customer complaints and issues with a high level of professionalism and empathy. Received inbound calls from customers and vendors Restocking Product Cashier support Training for new employees Receive raw material from suppliers Product Quality Validation
Experience in pastry and dessert preparation, including cake decoration, with strong attention to detail and presentation. Creative and reliable, with the ability to work efficiently in a fast-paced environment while maintaining high standards of quality and hygiene.
Overview
7
7
years of professional experience
Work History
Capital One Collections Agent
Bill Gosling Outsourcing
02.2025 - Current
- Managed collections procedures to ensure timely recovery of outstanding debts.
- Communicated effectively with clients to negotiate payment arrangements and resolve disputes.
- Resolved customer complaints and issues with a high level of professionalism and empathy.
- Established relationships with customers to encourage payment of delinquent accounts.
- Responded to customer inquiries and provided detailed account information.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Head Pastry Chef/Costumer Service Representative
Panadería Artesanal Los Tosteles
02.2024 - 02.2025
- Customer service clerks support.
- Managed business operations, including accounting, payroll, and vendor relations.
- Managed daily operations of bakery including inventory management and staff scheduling.
- Trained and supervised a team of bakery staff to maintain high standards of product quality and customer service.
- Collaborated in cashier support.
- Continuously follow dessert and cake decoration trends to meet customer preferences and expectations.
Head Pastry Chef/Costumer Service Representative
Panificadora Acapulco
12.2018 - 12.2023
- Front line attention
- Restocking Product
- Provided excellent customer service through addressing inquiries on ingredients allergies or dietary restrictions while suggesting suitable alternatives.
- Decorated pastries according to customer requests.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Receive raw material from suppliers
- Product Quality Validation
Education
High School Diploma -
Liceo Experimental Billingue de Sarchi
12.2018
Skills
- Debt negotiation
- Billing procedures
- Recipe creation
- Baking techniques
- Pastry production
- Creativity and innovation
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Adaptability and flexibility
LANGUAGES
English - Advance
Spanish - Native
Timeline
Capital One Collections Agent
Bill Gosling Outsourcing
02.2025 - Current
Head Pastry Chef/Costumer Service Representative
Panadería Artesanal Los Tosteles
02.2024 - 02.2025
Head Pastry Chef/Costumer Service Representative
Panificadora Acapulco
12.2018 - 12.2023
High School Diploma -
Liceo Experimental Billingue de Sarchi