Bilingual professional and undergraduate Biosystems Engineering student transitioning into the tech field with a strong focus on QA Testing, while remaining open to opportunities in Customer Service and Technical Support. Equipped with a solid foundation in problem-solving, test documentation, and quality assurance principles, currently developing a QA portfolio through hands-on projects. Over one year of experience as a Customer Service Agent (English–Spanish), adept at resolving billing, technical issues, and sales inquiries while consistently achieving high levels of customer satisfaction. Possesses robust communication, analytical, and troubleshooting skills, ready to leverage technical expertise and a customer-centric approach in QA or support roles.
Hi, I’m
María Fernanda Méndez Valerio
Customer Care Representative
San Jose,Montes de Oca
Summary
Overview
1
year of professional experience
2
Languages
Work History
Foundever
Customer Care Representative
03.2024 - 06.2025
Job overview
- Managed an average of 20 to 30 calls every day, with a positive attitude and a focus on customer satisfaction.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Navigated multiple computer systems and applications to find information.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Helped customers to place, track, and exchange online orders.
- Logged call information and solutions provided into internal database.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Identified and resolved discrepancies and errors in customer accounts.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Universidad De Costa RicaSan José, Costa Rica
Undergraduate from Biosystem Engineering
05.2001
University Overview
Skills
Proficient in problem-solving
Timeline
Customer Care Representative
Foundever
03.2024 - 06.2025
Universidad De Costa Rica
Undergraduate from Biosystem Engineering
05.2001
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