María Fernanda Mora Pérez
Client Experience Consultant
San José
Summary
A professional with 8 years of experience in customer service and sales, specializing in personalized attention, relationship management, and teamwork. I am seeking opportunities where I can apply my communication and customer service skills to continue growing professionally. Although I am a nutritionist, I am currently focusing my career on developing positive customer experiences.
Overview
7
7
years of professional experience
30
30
years of post-secondary education
2
2
Languages
Work History
Waitress
The Merrion Hotel - Anantara The Marker
03.2023 - 12.2024
- Provided customer service in a multicultural environment, improving communication and problem-solving skills
- Worked as part of a team, managing multiple tasks under pressure and ensuring customer satisfaction
Telemarketing Agent and Event Assistant
Core
02.2020 - 02.2023
- Organized events, managed CRM databases, and handled social media (Facebook, Instagram)
- Provided personalized customer support and followed up on sales through various channels (WhatsApp, email, social media)
Administrative Assistant
KASOBRE
06.2019 - 02.2020
- Managed product sales, cash handling, and electronic invoicing
- Handled social media management and supplier payments while assisting in product development
Sales Executive
Times Square Travel Agency
02.2018 - 04.2019
- Advised clients on travel packages, flight tickets, and insurance
- Created international itineraries, wrote advertisements, and managed accounts receivable and payable
Education
Course - English
ATC School
Dublin, Irlanda 04.2001 - 01.2024
Universidad Fidélitas - Business Administration
Universidad Fidélitas
01.2020 - 01.2021
Bachelor’s - Human Nutrition and Dietetics
Universidad de Ciencias Médicas (UCIMED)
01.2010 - 01.2016
Skills
- Project Planning
- Effective Communication
- Customer Relationship Management (CRM)
- Social Media and Content Creation
- Customer Service and Teamwork
- Microsoft Office (Word, Excel, PowerPoint)
- Amadeus (Tourism reservation and sales management)
Timeline
Waitress
The Merrion Hotel - Anantara The Marker
03.2023 - 12.2024
Telemarketing Agent and Event Assistant
Core
02.2020 - 02.2023
Universidad Fidélitas - Business Administration
Universidad Fidélitas
01.2020 - 01.2021
Administrative Assistant
KASOBRE
06.2019 - 02.2020
Sales Executive
Times Square Travel Agency
02.2018 - 04.2019
Bachelor’s - Human Nutrition and Dietetics
Universidad de Ciencias Médicas (UCIMED)
01.2010 - 01.2016
Course - English
ATC School
04.2001 - 01.2024
Similar Profiles
AQUILES SOUSAAQUILES SOUSA
Guest Relations Manager at Anantara The Marker Dublin HotelGuest Relations Manager at Anantara The Marker Dublin Hotel
Fionn KennedyFionn Kennedy
Head of Food and Beverage Reservations at The Merrion HotelHead of Food and Beverage Reservations at The Merrion Hotel
Tatiane MartheTatiane Marthe
Payroll Specialist at The Merrion HotelPayroll Specialist at The Merrion Hotel