María Mercedes Rojas Alvarado
Mercedes Norte de Heredia,Barva
Summary
Electronics engineering student with a unique combination of academic knowledge and technical skills. Demonstrated experience in university leadership roles, showcasing strong communication and organizational abilities. Proficient in programming languages such as C++ and Python, enabling effective problem-solving and innovative thinking. Skilled in utilizing tools like AutoCAD and Microsoft Office to streamline processes and enhance productivity. Eager to apply expertise in a professional environment, leveraging a passion for electronics engineering to make a meaningful impact and drive progress in the industry.
Overview
5
5
years of professional experience
Work History
Volunteer
Biblioteca Municipal
04.2024 - Current
- Painting Instructor: Conducted painting classes on wood and clay for 10 older adults, fostering artistic and creative skills, resulting in a 90% improvement in participants' artistic confidence and proficiency.
- Jewelry Making Instructor: Taught jewelry making techniques to 10 older adults, facilitating the development of manual skills and creativity, with participants creating an average of 5 unique jewelry pieces per class.
Costumer Service
Color Centro Rojas González S.A.
01.2022 - 01.2023
- Telephone Support: Managed an average of 50-70 incoming calls daily, resolved 95% of inquiries on the first call, and directed calls to appropriate departments, improving overall customer satisfaction by 20%.
- Order Management: Processed and tracked an average of 100 customer orders per week, achieving a 99% accuracy rate in data entry and ensuring 100% adherence to deadlines.
- Invoicing in SAP: Issued and recorded an average of 150 invoices monthly using the SAP system, maintaining a 100% accuracy rate in billing and ensuring compliance with administrative procedures.
University Council
Universidad Técnica Nacional
06.2020 - 06.2021
- Student Support: Provided active listening and support to over 250 students across five campuses, successfully addressing 90% of their concerns within 24 hours and guiding them towards academic and personal growth.
- Meeting Participation: Attended and actively contributed to over 20 meetings per semester across five campuses, proposing ideas that led to a 15% improvement in student engagement and satisfaction.
- Decision-Making: Participated in voting on key decisions affecting a community of 5,000 students, ensuring that 95% of the outcomes aligned with the identified needs and priorities of the student body.
Campus Council
Central Campus, Universidad Técnica Nacional
06.2019 - 06.2020
- Student Support: Provided active listening and support to over 50 students, successfully addressing 90% of their concerns within 24 hours and guiding them towards academic and personal growth.
- Meeting Participation: Attended and actively contributed to over 20 meetings per semester, proposing ideas that led to a 15% improvement in student engagement and satisfaction.
- Decision-Making: Participated in voting on key decisions affecting a community of 2500 students, ensuring that 95% of the outcomes aligned with the identified needs and priorities of the student body.
Education
Electronics Engineering - Engineering Mechanics
Universidad Técnica Nacional
Alajuela,Costa Ricia01.2025
High School Diploma - Media Education
Colegio Técnico Profesional De Flores
San Joaquin, Costa Rica01.2015
Skills
- Programming in C and Python
- AutoCAD
- Excel, PowerPoint
- Microsoft Word, PowerPoint
- Intermediate English
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Attention to Detail
- Excellent Communication
Personal Information
ID Number: 402360139
References
- Valery Andrea Abarca Avendaño, 84912593, Available for calls after 4:00 pm
- Joseph Fonseca Vargas, 88697779, Available for calls after 7:00 pm
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Volunteer
Biblioteca Municipal
04.2024 - Current
Costumer Service
Color Centro Rojas González S.A.
01.2022 - 01.2023
University Council
Universidad Técnica Nacional
06.2020 - 06.2021
Campus Council
Central Campus, Universidad Técnica Nacional
06.2019 - 06.2020
Electronics Engineering - Engineering Mechanics
Universidad Técnica Nacional
High School Diploma - Media Education
Colegio Técnico Profesional De Flores
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